Head of Moderation

The Barron's Moderation team is responsible for safeguarding the quality of discussion and community content that takes place on Barron's. It ensures that online comments and posts conform to our policies and guidelines, and removes problematic content when necessary. The Head of Moderation manages this team, coordinating work schedules and coverage, training team members on work processes, identifying efficiencies for the team's ongoing operations, and actively finding opportunities to highlight user content.

The Head of Moderation will work closely with the moderation team to make sure they understand Barron's mission and implement it in their work, by facilitating intelligent conversation and debate centered around investment-related topics. Close collaboration with Barron's Digital Managing Editor and other members of the editorial and product teams will be required, to promote increased engagement of Barron's subscribers with our content, other users and the Barron's team.

Requirements

• 10+ years of experience managing a moderation team on an investing platform with a high-volume of user content
• Excellent written and spoken English communication skills, including strong command of slang and nuance
• Ability to constantly motivate a team that handles contentious users
• Experience in launching new initiatives for online user content
• Self-starter with the ability to communicate effectively with management to improve efficiencies and find opportunities with different content formats

Core Responsibilities

• Train moderation team to identify posts and content - written, video, audio, graphics - that are not suitable for Barron's, and take swift action to remove them
• Coordinate team scheduling to optimize breadth and timeliness of coverage
• Identify 'quality' users and help categorize them into tiers and buckets; (empower them with onsite ownership?)
• Strategize around highlighting good community contributors and content creators
• Conduct ongoing reviews of moderation team's efforts and strive for new efficiencies
• Provide input for AI filters and manually-enforced guidelines
• Resolve serious issues that cannot be handled at the moderator level

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - W&I - Barrons Newsroom

Job Category: Editorial/Journalism

Union Status:

Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 48264