Client Support
6 days ago
Client Support & Delivery Analyst (Offshore)
Client Service Analyst
JOB DESCRIPTION
Job Overview
Under broad guidance, ensures clients obtain maximum value from products and services to facilitate a positive and productive long-term relationship, either broad client or offering focused.
Essential Functions
• Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
• Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
• Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
• Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current deliverables IQVIA deliverables and identifying revenue opportunities within existing clients.
*Self-starter - ability to multi-task, manage time, prioritize work and thrive in a client-focused environment.
• Maintains effective communications with sales and client service support to keep all apprised-on activities with the client.
*Monitors' performance against existing service agreements and ensures client's obligations are met.
• Research, analyze and respond to clients' in-depth inquiries -understand client deliverables, specific business line, and/or therapeutic market.
• May conduct product/services and process training for clients and other employees.
• External client facing role - may conduct service meetings at client sites.
• Represents IQVIA on external client projects.
*Work on projects, learn new requirements, test new tools, create training materials and provide training.
*Adaptability and flexibility to respond to changing project requirements and priorities.
*Contribute to the preparation of project documentation, including reports and presentation.
• May mentor and lead other client service reps and represent the manager in their absence.
Qualifications
• Bachelor's degree or equivalent experience with minimum 2-5 years related work experience.
*Proven analytical, interpretative, and problem-solving skills.
*Proficient with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel - VLOOKUP and PowerPivot functionality).
• Broad knowledge of the concepts, practices and procedures of the client service representative field.
• Broad knowledge of IQVIA products and the Pharmaceutical Industry.
• Meeting facilitation, presentation and training experience.
• Ability to communicate effectively within various levels of the organization (written and oral).
• Demonstrated problem solving, analytical and strong customer service skills.
• Demonstrated ability to develop and maintain relationships in a diverse business environment.
• Ability to travel to clients and IQVIA offices as appropriate.
Ability to work ~8:00 AM-5:00 PM EST (6:30 PM to 3:30 AM IST) - requirement
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
-
Client Support Intern
2 weeks ago
Bengaluru, Karnataka, India Credque Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCompany OverviewCredque is a fast-growing company providing advanced CRM solutions designed for Loan Aggregators, DSAs, and Financial Institutions. Our platform simplifies lead management, automates workflows, and enhances customer engagement. We are committed to delivering seamless technology and exceptional support to help our clients grow their businesses...
-
Client Support Executive
2 weeks ago
Bengaluru, Karnataka, India Champion Infometrics Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Title: Client Support Executive International VoiceLocation: BangaloreShift: Night Shift (6 PM 3 AM)Experience: Freshers OnlyEducation: Any GraduationAbout the CompanyChampions Group is a diversified business conglomerate with global operations across real estate, technology, marketing, and investment services. With over two decades of excellence, we are...
-
Client Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Betanxt Full time ₹ 2,50,000 - ₹ 7,50,000 per yearPosition Overview:As an Associate on the Mutual Fund Support Team, you will be a key player in delivering exceptional client service in a high-risk, high-visibility area of our business. Youll handle mutual fund-related inquiries, resolve issues with precision and professionalism, and ensure seamless system functionality throughout the day. Your work will...
-
Healthcare client support
1 week ago
Bengaluru, Karnataka, India AL Fahad Global Enterprises Full time ₹ 30,000 - ₹ 60,000 per year**Salary-upto 4.5 LPA fixedExperience-6months to 2years into Heathcare /Insurance domainEnglish and Hindi are mandatorily required.Role Des criptionThis is a full-time on-site role located in Bengaluru for a Healthcare Client Support position. The Healthcare Client Support person will be responsible for providing exceptional support to healthcare providers...
-
Client Support Engineer
1 day ago
Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per yearClient Support Engineer (SBI_RPF) Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...
-
Client Support Engineer
1 day ago
Bengaluru, Karnataka, India NTT Ltd. Full time ₹ 2,50,000 - ₹ 7,50,000 per yearMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Networking...
-
Client Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Triaksha Automation Technologies Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 3,00,000 per yearKey Responsibilities:Handle inbound client calls and troubleshoot technical issues with empathy.Make outbound calls for onboarding, follow-ups, and proactive solutions.Guide clients and ensure smooth usage of our services.Build strong client relationships for long-term satisfaction.Qualifications & Experience:Bachelor's degree in Science / Engineering.0–2...
-
Client Product Support Engineer
1 week ago
Bengaluru, Karnataka, India Equilend Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany OverviewOur technology solutions deliver efficiency, automation and connectivity in the global securities finance marketplace for more than 200 financial institutions around the globe, including agent lenders, broker-dealers, beneficial owners and hedge funds. The result is a global network of counterparties from all segments of the securities...
-
Client Support Analyst
1 week ago
Bengaluru, Karnataka, India Solventum Full time US$ 80,000 - US$ 1,20,000 per yearThank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the...
-
Sr Associate, Client Support
5 days ago
Bengaluru, Karnataka, India S&P Global Full time ₹ 4,00,000 - ₹ 8,00,000 per yearAbout the Role: Grade Level (for internal use): Department overview: Global Shared Support for Bangalore Infrastructure EDM Application Support, providing Level 1 to level 1.5 Support for various Products. Global Shared Support is 24/7 365 days process, and this is required so we can Roster (24/7/365), schedule resources for all the...