Operations Manager

2 days ago

Ahmedabad, Gujarat, India The Brand Landmark Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job description

Position: Operations Manager – Growth & Operations (For Waffle Castle Brand)

Role Overview

We are seeking a professional to take complete ownership For Waffle Castle Brand of operations development across Ahmedabad - Mehsana - Vadodara existing stores and all upcoming openings. This individual will work as a bridge between company leadership, store teams, and support departments (HR, CRM, Marketing), ensuring both operational excellence and strong business growth.

This is a leadership role requiring strong business acumen, people management skills, and the ability to deliver measurable results in sales, customer satisfaction, and brand growth.

Key Responsibilities

  1. Operations & SOP Compliance

  2. Ensure all stores follow company SOPs, policies, and quality standards.

  3. Oversee daily operations across stores, resolving escalations and ensuring smooth functioning.

  4. Conduct regular audits (virtual and physical) to ensure compliance.

  5. Sales Growth & Performance Tracking

  6. Take ownership of sales growth targets across all stores.

  7. Analyze store-wise sales reports, identify gaps, and create action plans to improve revenue.
  8. Ensure store managers are trained and motivated to deliver growth.

  9. Introduce and track KPI dashboards (Sales, Google Reviews, Repeat Customers, Customer Complaints, Delivery Ratings, etc.).

  10. Marketing & Business Development

  11. Work with the marketing team to design and execute monthly store-level and brand-level campaigns.

  12. Guide franchise owners in creating local marketing plans and ensure execution.

  13. Track ROI of marketing activities and link them with sales performance.

  14. People Leadership

  15. Manage and mentor the executive team (HR, Admin, Operations, CRM, Marketing).

  16. Build systems for smooth hiring, training, and retention of staff across stores.

  17. Ensure franchise owners are satisfied with the support received from the central team.

  18. Franchise Relations & Growth

  19. Act as a single point of contact for franchise owners regarding operations, sales, and growth.

  20. Conduct regular review calls and meetings with franchise owners.
  21. Share reports and recommendations on how to grow their individual stores and improve satisfaction.

Required Skills & Experience

  • 3–5 years of experience in F&B, Retail, QSR, or Franchise Management.
  • Strong understanding of sales, operations, and marketing execution.
  • Proven track record in growing sales and managing multiple outlets.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work under pressure with multiple stakeholders.

Key Performance Indicators (KPIs)

  • Month-on-month growth in sales across stores.
  • % improvement in Google Reviews and customer ratings.
  • % reduction in complaints/escalations.
  • Marketing ROI and campaign success rate.
  • Team performance & franchise owner satisfaction index.

  • Manager - Operations

    2 days ago

    Ahmedabad, Gujarat, India Azilen Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Operations ManagerJob Title:Operations ManagerLocation:AhmedabadExperience Required:4-6 years in Operations ManagementEducational Qualification:MBA in Operations Management, Business Administration, or a related fieldKey Oversee the entire operational process, ensuring efficiency, quality, and cost-effectiveness.Develop and implement operational strategies...

  • Operations Manager

    2 days ago

    Ahmedabad, Gujarat, India Market Xcel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt Market Xcel, we are dedicated to delivering high-quality results for our clients through customized market insights globally. With headquarters in India, USA, and Singapore, we can quickly reach multiple markets for your research needs. Our clients value our extensive market research experience, vast network of contacts, and unwavering...

  • Operations Manager

    2 days ago

    Ahmedabad, Gujarat, India Express Hospitality Services Pvt Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionExpress Hospitality Services Pvt Ltd is dedicated to becoming the most detail-driven Facility Management Company in India. Our goal is to build long-term relationships with our clients, which shape our core principles and drive continuous improvement. We strive to adapt and evolve with each engagement, ensuring we deliver superior service...

  • Operations Manager

    2 days ago

    Ahmedabad, Gujarat, India Food On Way Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionFood On Way is a pioneering company in the cloud kitchen industry in Gujarat. We are one of the highest-ranking online ordering cloud kitchen services. We specialize in providing efficient and high-quality food delivery services, adapting to the fast-paced lifestyle of our customers. Our mission is to offer delicious meals while ensuring a...

  • Operations Manager

    3 days ago

    Ahmedabad, Gujarat, India Adani Enterprises Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Manager - Operations Key Responsibilities: 1. Operations Management:Manage and optimize daily operations for our products, ensuring seamless customer experience. Ensure platform and service functionality by coordinating with frontline partners, tech support, and suppliers. Create and enforce SOPs for each service, ensuring consistency in service...

  • Operations Manager

    7 days ago

    Ahmedabad, Gujarat, India Sicilian Ventures Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Title: Opeartion ExecutiveCorporate Connections is a global community of successful business leaders committed to building strategic relationships and driving personal and professional growth. Our operations are centered around curating impactful forums, member experiences, and business exchange opportunities.Position Summary:The Head of Operations will...

  • Operations Manager

    5 days ago

    Ahmedabad, Gujarat, India Republic Of Karting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Republic of Karting () is India's leading go karting and thrill chain operating in Mumbai, Virar, Nashik, Ahmedabad and Indore.At Republic of Karting, creating a memorable and thrilling experience for each of our customer is very important and so, this team role have a super important role to play in our team.We are seeking a dynamic and experienced Senior...

  • Operations Manager

    2 days ago

    Ahmedabad, Gujarat, India Teammas Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking a dynamic Operations Manager to lead our Domestic Voice Sales Process. The role requires strong leadership, sales focus, and the ability to drive high-performing teams while ensuring compliance and client satisfaction.

  • Operations Management Consultant

    2 days ago

    Ahmedabad, Gujarat, India ProClink Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking a highly skilled Refinery Operations Management Consultant to support clients in driving operational excellence, digital transformation, and performance improvement across refining operations. The ideal candidate will possess deep industry knowledge, hands-on experience in refinery processes, and the ability to lead strategic initiatives that...

  • Hub Operations Manager

    5 days ago

    Ahmedabad, Gujarat, India Valuedrive Technologies Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Role: Hub Operations ManagerPoint of Contact: Mansi Role Overview:We are seeking a dynamic and results-driven Hub Operations Manager for our Pune location. The ideal candidate will oversee and manage day-to-day operations at the hub, ensuring smooth processes, customer satisfaction, and optimal efficiency. This role involves leading the operations team,...