Area sales manager
1 week ago
Company Description
Founded in 1945, the Mahindra Group is a multinational federation of companies with over 324,000 employees across 100+ countries. The company holds leading positions in farm equipment, utility vehicles, information technology, and financial services in India and is the world's largest tractor company by volume. Operating in over 20 industries, including renewable energy, agriculture, logistics, hospitality, and real estate, Mahindra aims to drive positive change and enable communities and stakeholders to rise. The Group focuses on ESG leadership, rural prosperity, and enhancing urban living.
Role Description
Delivering Sales (volume and market share) and customer satisfaction for respective region-
- Sales:
Driving Volume & Market Share -
Demand Generation & Overseeing market wise dealer performance to drive volume & market share.
CX - Ensuring CX at every customer touch point - Pre-sales and Sales.
Showroom and Digital Customer journey.
Billing -
Order availability to ensure timely billing.
Ensuring timely billing of desired vehicle.
Retail -
ETBR handling
Activation plan - Enquiry generation, market coverage
Hyperlocal digital Dealer initiatives -
Driving end to end special initiatives at the ground level, alongside any special schemes/incentives
Market activations
Ensuring Infrastructure Readiness
- Service:
Customer Experience -
Ensuring overseeing across Intello/dashboards/feedback from field respective teams on customer experience and taking corrective actions
Process Adherence -
Overseeing adherence across assigned dealerships
Tools and Equipment -
Ensuring Dealership tools and equipment availability
Manpower - Ensuring Exclusive RM adequacy and training.
Spare parts & Warranty Management
- Ensure proper coordination across Charging teams
Auto, EV (PV/2w/3w), auto components, allied industries | 2-4 years in sales and atleast 1 year in service/ customer experience
B.E. / B.Tech, MBA preferred
(Experience working with companies like Tata Motors, Maruti Suzuki, Hyundai, Kia Motors, Toyota, Honda, MG Motor India)
Locations: Bengaluru, Hyderabad
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