Contact Center Team Lead

15 hours ago

Indore, Madhya Pradesh, India MAVIP Group Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Location:
Indore

Department:
Frontlyn

Role Type:
Full-time, On-site

About us

MAVIP Group architects go-to-market success - blending intelligence, imagination, and intent to transform brand ambition into market impact.
As a multidisciplinary go-to-market organization,
MAVIP Group
brings together capabilities across
Consulting, Creative, Media & PR, Research, Customer Outreach, Digital & Social, Technology, and Events.
With operations across the
UAE, India, KSA, Kenya, and the USA
,
MAVIP Group
is built on one belief —
growth isn't an accident; it's architected.

About the role

The
Contact Center Lead
will oversee the end-to-end operations of
MAVIP Group's outbound and inbound contact center
— driving campaigns that generate demand, acquire audiences, and strengthen customer engagement for leading global technology brands. This role requires a strategic operator who understands both
the science of outreach and the art of conversation
— someone who can blend process discipline with market intelligence to deliver measurable GTM outcomes.

Key Responsibilities

  • Lead and manage day-to-day operations of
    Frontlyn
    ,
    MAVIP Group's Customer Outreach division
    .
  • Plan and execute
    outbound demand generation
    ,
    lead qualification
    , and
    audience acquisition
    campaigns for enterprise clients across multiple geographies.
  • Oversee
    inbound support and customer engagement
    functions to ensure quality interactions and satisfaction.
  • Develop campaign strategies and KPIs aligned with client objectives, ensuring delivery excellence and ROI.
  • Recruit, train, and mentor calling and coordination teams to maintain productivity, professionalism, and tone alignment with
    MAVIP Group's GTM standards.
  • Collaborate closely with account managers, marketing, and event teams to ensure integrated go-to-market execution.
  • Leverage CRM tools, analytics, and reporting dashboards to track performance, optimize scripts, and ensure lead pipeline accuracy.
  • Maintain a strong understanding of
    technology industry segments
    (Cloud, Cybersecurity, AI, Infrastructure, etc.) to ensure meaningful customer conversations.

Requirements

  • Bachelor's degree in
    Business, Marketing, Communications, or a related field.
  • 6–10 years of experience in
    contact center or demand generation operations
    , with at least 3 years in a leadership role.
  • Strong experience in
    B2B technology demand generation
    or audience acquisition preferred.
  • Excellent people management, communication, and motivational skills.
  • Deep understanding of
    CRM workflows, lead qualification, and outreach metrics.
  • Ability to analyze data, identify trends, and convert insights into process improvements.
  • Strategic mindset with hands-on leadership style — capable of balancing planning and execution.

What we offer

  • Opportunity to lead a high-performing
    Customer Outreach division
    that partners with global technology leaders.
  • Exposure to
    cross-market GTM programs
    spanning demand generation, events, and customer experience.
  • A culture built on
    ownership, innovation, and measurable impact.
  • Growth pathways across multiple functions within
    MAVIP Group's GTM ecosystem.

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