Telecaller & FO Executive

6 days ago

IndiraNagar, Karnataka, India 29AACCA3750A1Z5 Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Key Responsibilities

Telecalling & Patient Engagement

● Make outbound calls to leads, inquiries, and follow-ups to convert into consultations or therapies.

● Handle inbound patient queries via phone, WhatsApp, and email.

● Maintain patient engagement by sending reminders, follow-up messages, and appointment confirmations.

● Record details of conversations and outcomes in CRM/Excel.

Front Office & Reception Duties

● Greet and assist patients and visitors in a professional manner.

● Manage patient appointments, schedules, and walk-ins efficiently.

● Handle billing, receipts, and maintain cash/payment records.

● Coordinate with doctors, therapists, and the marketing team for smooth operations.

● Maintain cleanliness, order, and professional standards in the reception area.

Documentation & Reporting

● Update daily call logs, patient visit records, and appointment trackers.

● Assist in preparing daily/weekly reports for management review.

● Collect patient feedback and ensure it is documented accurately.

Key Skills

● Strong communication skills (English, Kannada; Hindi/Tamil/Telugu a plus).

● Patient-friendly, empathetic, and confident personality.

● Good telephone etiquette and persuasive ability.

● Basic knowledge of MS Office/Google Sheets (CRM experience is a plus).

● Ability to multitask between front office and telecalling responsibilities.

● Organised, punctual, and detail-oriented.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Language:

  • Hindi (Preferred)
  • English (Required)
  • Kannada (Required)

Work Location: In person

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