Customer Master Data Steward

2 days ago

Bengaluru, Karnataka, India Illumina Full time ₹ 6,00,000 - ₹ 12,00,000 per year
What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

The Customer Data Steward is responsible for the creation and maintenance of Customer master data in alignment with governance standards to support and enable global business partners and processes. This a global role responsible for improving data reusability, accessibility and quality using Illumina's Master Data Governance (MDG) tool, SAP and Salesforce (SFDC) platform. The Customer Data Steward will monitor and maintain data quality and take corrective actions when necessary to ensure completeness, accuracy and on time delivery of the customer records and customer hierarchies.

This position is based in Bengaluru, India and will support data cleansing and migration activities associated with ongoing ERP Transformation to SAP S/4HANA.

Responsibilities:

  • Own and manage end-to-end data cleansing activities, ensuring accuracy, consistency, and completeness of contact, customer, and vendor master domains
  • Collaborate with Customer Data Steward peers to identify data quality issues, define cleansing rules, and execute data cleansing activities for Customer, Contact, and Vendor master data in alignment with project-defined standards
  • Independently conduct root cause identification and analysis on data outliers and clearly communicate findings/actions for stakeholders
  • Maintain clear documentation of data cleansing procedures and changes made to data sets; define new/revise existing data quality metrics to monitor data adherence over time
  • Prepare, maintain, and present Documentation, Policy and Training content for ongoing maintenance in S/4HANA and Informatica MDM
  • Monitor and action on Data Quality reports to maintain data integrity and enforce data quality policies
  • Leverage creative problem-solving approaches to review and validate data (Tax IDs, customer hierarchies, valid email addresses, etc.) against third party and public sources
  • Collaborate with cross-functional internal business partners and Global Customer Master Data Governance teams to understand regional nuances about how customer, contact, and vendor is utilized
  • Support UAT testing for ERP and CRM system enhancements

Qualifications:

  • Bachelor's degree or equivalent in Information Management, Business Administration, or a related field
  • Minimum of at least 5 years of relevant experience in Customer, Contact, or Vendor data management or data cleansing roles. Experience with SAP S/4HANA, Fiori, Salesforce, and Informatica MDM preferred.
  • Strong attention to detail and commitment to deliver quality work in a timely manner
  • Excellent written and verbal communication skills
  • Strong understanding of the interaction between data attributes and business processes
  • Curiosity to investigate patterns, understand root causes, and support findings through data analysis
  • Possess a positive, can-do attitude and an ability to work effectively in a highly collaborative, team setting as well as independently
  • Proficiency in data analysis tools, such as Excel and SQL
  • Experience with data cleaning techniques and tools (e.g., Informatica) as well as mass data upload tools (DemandTools, Winshuttle, etc.)
  • Must be fluent in English

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact To learn more, visit: The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.

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