Order Management Specialist Customer Support

3 hours ago


Chennai, Tamil Nadu, India 8c9f8035-91aa-4dab-bff2-af962daffed9 Full time ₹ 2,50,000 - ₹ 7,50,000 per year

About the Role:

We are looking for an experienced Customer Support Order Management professional to handle end-to-end order processing, ensure timely delivery, and provide excellent customer service.

Key Responsibilities:

  • Manage customer orders from receipt to fulfillment.
  • Coordinate with internal teams for order status and timely dispatch.
  • Handle customer queries and resolve issues promptly.
  • Maintain accurate records in ERP systems and ensure compliance with company policies.
  • Monitor order flow and proactively address delays or discrepancies.

Requirements:

  • Minimum 5 years of experience in order management or customer support.
  • Strong communication and problem-solving skills.
  • Proficiency in MS Office and ERP systems (SAP preferred).
  • Ability to work in rotational shifts.


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