Product Support Engineer
6 days ago
Location:
Whitefield, Bangalore
Experience:
2-4 years
Working Days:
5 days
Work Mode:
On-site
Responsibilities:
•
Strong product knowledge and problem-solving skills.
• Manage and resolve customer queries related to WhatsApp services efficiently.
•
Work closely with internal teams to ensure a seamless customer onboarding and support
process.
• Stay updated with
Meta products & Services to provide accurate information.
• Maintain
customer relationships by offering proactive technical and product support.
• Analyze feedback and contribute to improving service delivery processes.
• Assist the
sales team by delivering comprehensive product demos to potential customers.
Skills Required:
• 2-4 years of experience in SaaS/IT Product Support, IT Sales, or Customer Interaction in a
software/technical product environment.
• Strong understanding of technical products and the ability to explain them clearly to
customers.
• Ability to learn
quickly and adapt to new technologies and product updates.
• Excellent communication and problem-solving skills.
• Experience working with WhatsApp Business API or similar platforms is a plus.
• A degree in
BCA, BTech, or any IT-related field is an added advantage.
• Any other degree with relevant experience can also be acceptable.
Interested candidates can send their updated resumes to
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