
Payment collection Executive
2 days ago
The Payment Collection Executive is responsible for ensuring timely recovery of outstanding payments from customers/clients, maintaining accurate records of receivables, and providing excellent customer service while adhering to company policies and compliance standards.
Key Responsibilities
- Collections & Recovery
- Contact customers via phone, email, or field visits to follow up on overdue payments.
- Educate customers about payment terms, due dates, and penalties for late payments.
- Negotiate and agree on payment plans where necessary.
- Ensure daily/weekly/monthly collection targets are achieved.
- Customer Service
- Handle customer queries regarding billing, statements, and outstanding balances.
- Provide support in resolving disputes related to payments.
- Maintain professional and empathetic communication to encourage timely settlements.
- Documentation & Reporting
- Maintain accurate records of collection efforts, payments received, and outstanding accounts.
- Prepare daily/weekly reports on collection status for management review.
- Update CRM/ERP systems with payment and customer interaction details.
- Compliance & Process Adherence
- Ensure collection practices comply with legal, regulatory, and organizational policies.
- Follow data privacy and confidentiality protocols while handling customer information.
- Escalate high-risk or chronic defaulters to the senior management/legal team.
Qualifications & Skills
- Education
: Minimum Bachelor's degree in Commerce, Business Administration, Finance, or related field. - Experience
: - 1–3 years of experience in collections, accounts receivable, or customer service (experience in banking/NBFC/utility preferred).
- Technical Skills
: - Proficiency in MS Office, CRM, and ERP systems.
- Knowledge of billing, invoicing, and payment processes.
- Soft Skills
: - Strong negotiation and persuasion skills.
- Excellent communication (verbal & written) and interpersonal skills.
- High level of integrity and customer-centric approach.
- Ability to handle pressure and meet targets.
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