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Salesforce Business Analyst
2 weeks ago
Job Description: Salesforce Business Analyst
Experience: 45 Years
Location: Remote
Employment Type: Contract
About the Role
We are seeking a skilled Salesforce Business Analyst with 4–5 years of professional experience, including strong expertise in gathering business requirements and translating them into Salesforce solutions. The candidate should have a solid understanding of Salesforce Clouds (Sales, Service, Experience, etc.), business processes, and CRM best practices.
Key Responsibilities
- Act as the liaison between business stakeholders and technical teams to ensure Salesforce solutions meet business needs.
- Gather, analyze, and document functional and technical requirements for Salesforce implementations.
- Translate business needs into user stories, acceptance criteria, and process flows.
- Collaborate with Salesforce architects, developers, and admins to design scalable solutions.
- Conduct gap analysis to identify opportunities for process improvements using Salesforce capabilities.
- Support Salesforce configurations including Flows, Reports, Dashboards, and Security settings.
- Coordinate and conduct UAT sessions, end-user training, and adoption workshops.
- Create and maintain detailed documentation (BRDs, FRDs, process maps, user guides).
- Work in Agile/Scrum methodology, participating in sprint planning, standups, and retrospectives.
- Ensure data quality, integrity, and compliance with organizational and industry standards.
Required Skills & Qualifications
- Bachelor's/Master's degree in Business, IT, or related field.
- 4–5 years of Business Analyst experience, with at least 2–3 years on Salesforce projects.
- Strong understanding of Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
- Proficiency in preparing process flows, wireframes, and user journey maps.
- Experience in writing user stories, acceptance criteria, and test cases.
- Hands-on knowledge of Salesforce configuration (reports, dashboards, flows).
- Excellent communication, documentation, and stakeholder management skills.
- Salesforce Administrator or Business Analyst Certification preferred.
Good to Have
- Exposure to CPQ, Marketing Cloud, or Health Cloud.
- Experience working with integration projects (MuleSoft, APIs).
- Knowledge of JIRA, Confluence, and Agile tools.
