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Salesforce Business Analyst

2 weeks ago

Jaipur, Rajasthan, India Softshala Technologies Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Job Description: Salesforce Business Analyst

Experience: 45 Years

Location: Remote

Employment Type: Contract

About the Role

We are seeking a skilled Salesforce Business Analyst with 4–5 years of professional experience, including strong expertise in gathering business requirements and translating them into Salesforce solutions. The candidate should have a solid understanding of Salesforce Clouds (Sales, Service, Experience, etc.), business processes, and CRM best practices.

Key Responsibilities

  • Act as the liaison between business stakeholders and technical teams to ensure Salesforce solutions meet business needs.
  • Gather, analyze, and document functional and technical requirements for Salesforce implementations.
  • Translate business needs into user stories, acceptance criteria, and process flows.
  • Collaborate with Salesforce architects, developers, and admins to design scalable solutions.
  • Conduct gap analysis to identify opportunities for process improvements using Salesforce capabilities.
  • Support Salesforce configurations including Flows, Reports, Dashboards, and Security settings.
  • Coordinate and conduct UAT sessions, end-user training, and adoption workshops.
  • Create and maintain detailed documentation (BRDs, FRDs, process maps, user guides).
  • Work in Agile/Scrum methodology, participating in sprint planning, standups, and retrospectives.
  • Ensure data quality, integrity, and compliance with organizational and industry standards.

Required Skills & Qualifications

  • Bachelor's/Master's degree in Business, IT, or related field.
  • 4–5 years of Business Analyst experience, with at least 2–3 years on Salesforce projects.
  • Strong understanding of Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
  • Proficiency in preparing process flows, wireframes, and user journey maps.
  • Experience in writing user stories, acceptance criteria, and test cases.
  • Hands-on knowledge of Salesforce configuration (reports, dashboards, flows).
  • Excellent communication, documentation, and stakeholder management skills.
  • Salesforce Administrator or Business Analyst Certification preferred.

Good to Have

  • Exposure to CPQ, Marketing Cloud, or Health Cloud.
  • Experience working with integration projects (MuleSoft, APIs).
  • Knowledge of JIRA, Confluence, and Agile tools.