Information Technology Service Management Change Lead

Location

Gurgaon, Haryana, 122001

Category

Engineering / Information Technology

Job Type

Full time

Job Id

1185225No

Information Technology Service Management Change Lead.

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you

8+ years of experience in working on Active Directory and 6+ years of experience in Windows Administration, , MS cluster Administration, Networking, Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles. The primary function of support consultants is to provide in-depth technical and technological expertise in their areas of focus, so that we can develop a genuinely customized solution for every customer. working at highest level with customers and managing large projects. Need to be flexible to work in shifts and work from Office.

What you'll do:

• Change Planning: Develop and implement change management plans to ensure smooth transitions for new system updates, processes, or infrastructure changes.
• Process Coordination: Coordinate with stakeholders to evaluate, approve, and schedule changes.
• Risk Assessment: Identify and assess risks associated with changes and work on mitigation strategies.
• Communication: Effectively communicate changes to all relevant teams and departments, ensuring transparency throughout the process.
• Documentation: Maintain accurate records of all change requests, approvals, and outcomes.
• Post-Change Review: Evaluate the success of changes post-implementation and identify any improvements for future changes.

Continuous Improvement: Recommend improvements to the change management process to enhance efficiency and minimize disruptions.

What you need to bring:

People and Business Skills

• Should be able to drive, motivate and elevate team performance through effective conflict resolution, developmental feedback and clear communication.
• Strong leadership in setting direction, goal setting, team dynamics and interpersonal skills, with the ability to inspire and motivate a team.
• Possess strong written and verbal communication skills, team player, knowledge sharing.
• Demonstrate, decision making skills, negotiating skills, time-resource management, teamwork, knowledge of quality processes.
• Should be Science Graduate (IT/ Computer), preferably, BE/B. Tech/MCA with minimum 3 years of Change Management, ITSM solutions and minimum 5 years' total experience in the field of IT implementation / support of related solutions

Should be certified in the following certifications:

• CCMP (Certified Change Management Professional)
• ITIL Foundation V4

Should know the Manage engine ITSM Platform, know the RFC, Change management Process etc.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.