Collection Specialist

4 days ago

Remote, India d5-e8a0-4c75-b901-18a449f04f34 Full time

About Scrut

Scrut Automation is a global leader in Governance, Risk, and Compliance (GRC). Our mission is to help modern enterprises move beyond simple checklists to build a security-first culture. We provide a single, intelligent platform that helps companies achieve and maintain compliance for standards like SOC 2, ISO 27001, and HIPAA, while also proactively managing risk.

We are a high-growth, remote-first company with a strong focus on collaboration, ownership, and customer obsession. We believe in building a team of smart, motivated builders who are passionate about solving complex problems for our customers.

About the Role

We are seeking a highly driven Collection Specialist with strong written and verbal communication skills to join our Finance team. The ideal candidate will have solid experience in collections and credit control, playing a crucial role in maintaining healthy cash flow. You will be responsible for monitoring overdue accounts, contacting customers to resolve payment issues, negotiating payment arrangements, and maintaining accurate records of all collection activities with the objective of reducing outstanding debt and improving Debtor Days.

Key Responsibilities

  • Monitor overdue accounts and take timely action to recover outstanding receivables.
  • Contact customers via phone, email, and letters to follow up on overdue payments and resolve any payment-related issues.
  • Negotiate payment plans and revised terms with customers while ensuring adherence to company policies.
  • Manage accounts receivable cases with the goal of reducing outstanding debt and maintaining debtor days within target levels.
  • Maintain accurate documentation of all collection activities, communications, and agreements.
  • Investigate and resolve customer complaints to minimize potential losses and improve customer satisfaction.
  • Provide regular updates and reports on aging analysis, collection performance, and risk accounts.

Required Skills & Qualifications

  • 4–5 years of experience in Collections, Accounts Receivable, or Credit Control.
  • Strong written and verbal communication skills.
  • Proven experience in negotiating payment terms and handling challenging customer interactions.
  • High attention to detail with strong organizational and documentation skills.
  • Ability to analyze account information and identify collection risks.
  • Proactive, self-motivated, and capable of working both independently and in a team environment.
  • Strong problem-solving skills with the ability to handle difficult situations professionally.
  • Adaptable, flexible, and comfortable working in a fast-paced and evolving environment.

What we offer

  • Opportunity to make an impact on one of the most promising, high-growth SaaS startups in India
  • Flat-hierarchy, performance-driven culture
  • Rapid growth and learning opportunities
  • Comprehensive medical insurance coverage
  • A high-performing action-oriented team
  • Competitive package, benefits and employee-friendly work culture

Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

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