Associate Manager, Product and Operations, Insight, Livelihood Program

Location:
Bengaluru

Reporting To:
Entrepreneurship Program Head, InSight Program

Contract Duration:
12 Months

About The/Nudge:

The/Nudge is an action institute building resilient livelihoods to alleviate poverty. We work with women, farmers, tribals and youth on rural development, agriculture, skilling and economic inclusion, along with 15+ central and state government partners.

Our economic inclusion journey for 25 million Indians, has reached 10 states with $250M of government funding to cover 1.25M people. Our incubator, accelerator and grand challenges have supported 200+ social entrepreneurs including 17 Forbes 30U30, 3 EarthShot Prize winners, 1 Time Magazine cover and more.

Set up with support from 90+ eminent philanthropists , 40+ corporates and 15+ foundations including Gates, Mackenzie Scott, Vinod Khosla, Nandan Nilekani, Tata Trusts, Skoll, Meta, LinkedIn, HDFC, Mphasis, KPMG and L'Oreal, we are contributing towards a "poverty-free India, within our lifetime".

About the Program:

The InSight team at The/Nudge is dedicated to creating a Presbyopia-free India, with a special focus on empowering rural communities. Over 300 million Indians suffer from uncorrected presbyopia (distorted near vision), and over 70 million work in occupations that require clear near vision. This condition leads to $14 billion in annual productivity losses in India alone, disproportionately impacting rural livelihoods. Yet, a simple solution—reading glasses—can boost productivity by 34% and income by 20%, as randomized controlled trials conducted in Assam and Bangladesh demonstrated.

Who are we solving for?

We are solving for millions of adults in India-especially in rural communities, living with uncorrected presbyopia, a near-vision impairment affecting 1 in 3 people over 30. Without timely access to simple solutions like reading glasses, they face barriers to work and income, despite evidence showing such interventions can boost productivity by 34% and income by 20%.

What are we solving for?

India's aspiration to become a USD 30 trillion economy by 2047 is anchored in strengthening the productivity of the current workforce and enhancing the participation of the untapped workforce. Thereby creating additional economic value for the nation and fostering prosperity for all. One significant aspect that hampers participation and productivity for individuals above 35 is "uncorrected presbyopia," an age-related decline in near vision. India conservatively has 156 million people struggling with uncorrected presbyopia, which consequently impacts their vision to perform essential work-related tasks effectively. The challenge becomes even more dire for 66 million professionals engaged in nimble work, including artisans, craftsmen, garment factory workers, and tea & coffee plantation workers.

Hence the InSight team, in this context, is embarking on a program to develop a market-driven model that empowers entrepreneurs to sell reading glasses to beneficiaries in need. The idea is that the InSight team, in collaboration with its partners, will train entrepreneurs in presbyopia screening and the dispensing of reading glasses. These entrepreneurs will then conduct door-to-door screenings within their designated areas, selling reading glasses to individuals who fail the vision test. This approach aims to establish a sustainable business model for the entrepreneurs while improving livelihoods by addressing presbyopia among the beneficiaries.

Role Overview:

We are seeking a motivated Product-Ops expert to work closely with the Entrepreneurship Program Lead in overseeing the daily operations of our field-based entrepreneurs. The role will also involve active coordination with our on-ground partners and other key stakeholders to ensure the smooth and effective implementation of the program.

The role involves supporting the program lead in coordinating with multiple stakeholders, driving operations, analyzing field data, and managing backend tools and visualizations. This is an excellent opportunity for someone looking to gain hands-on experience in social impact, public health, and program management.

What will you do ?

Key Responsibilities:

Stakeholder Coordination

• Support the program lead in day-to-day coordination with entrepreneurs, state-level coordinators, field partners, and implementation teams
• Schedule and document internal and external meetings, ensuring follow-ups and accountability across teams

Data Management & Analysis

• Regularly collect, clean, and analyze field data from ongoing pilots
• Support in generating insights from data to inform program strategy and identify areas for improvement
• Maintain dashboards and program trackers

Survey Tools and Monitoring

• Assist in creating and reviewing survey forms for monitoring and evaluation
• Test forms for logic and usability
• Support real-time troubleshooting of field data collection

Training and Capacity Building

• Facilitate training sessions for entrepreneurs in collaboration with the technical partner.
• Support ongoing mentorship and support to entrepreneurs, addressing operational challenges as they arise.

Monitoring, Feedback, and Refinement

• Conduct field visits to monitor activities and evaluate the pilot's progress.
• Provide structured feedback to the program head, highlighting successes, challenges, and potential areas for improvement.
• Collaborate with the program head to tweak and refine program parameters based on field-level insights.

Program Expansion

• Assist in planning and executing the program's expansion to other regions based on pilot results and organizational goals.
• Compile key learnings and best practices from the pilot to inform future strategies.

Vendor & Operations Support

• Assist in managing vendors for eyeglasses, training materials, and logistics
• Coordinate procurement and delivery timelines

Design and Visualization

• Create visual presentations, charts, and infographics to support communication and reporting
• Assist in preparing donor and partner reports

Entrepreneur Coordination and Support

• Support the hiring process of entrepreneurs and state coordinators
• Participate in documentation and onboarding formalities

Qualifications and Skills:

• 5+ years of work experience is required
• Bachelors or Masters in any stream is acceptable
• Strong organizational and communication skills
• Proficiency in Excel/Google Sheets; knowledge of data analysis tools (like Power BI, Tableau, or Google Data Studio) is a plus
• Ability to work independently and in a fast-paced, collaborative environment
• Passion for creating social impact
• Familiarity with tools like KoboToolbox, ODK, or similar data collection platforms is a plus

What's in it for you?

• Own your growth:
  An impact-led learning environment encourages Nudgesters to invest in their learning and capacity building needs through initiatives and policies, including L&D wallet, individual development plan and internal role change opportunities.
• Find your tribe:
  Our hiring philosophy emphasises intent, attitude, smarts and skills, in that order, to build a cohesive environment for Nudgesters. The organisation is committed to curating people-centric policies, enhancing how employees experience life at The/Nudge.
• Take big bets:
  Organisational initiatives are intended to facilitate Nudgesters with a view to the big picture, illustrated by our impact across households, 15+ governments, 200+ social enterprises and Charcha: India's largest social sector convening forum.
• Make it happen:
  A product-based approach in an action-biased environment empowers Nudgesters to implement audacious plans. Driven to fail fast, we endeavour to optimise resources in favour of programs that align with our scale ambition.

You can learn more about what we do and how we do it through this deck.

We aspire to be an inclusive and diverse organization and encourage qualified individuals irrespective of their religion, caste, gender identity or expression, sexual orientation, ethnicity, age, or any other dimension of identity, to apply.