Customer Success Renewal Executive
1 day ago
About us:
At PadCare, we're on a mission to make hygiene sustainable. Founded in 2018, we have developed India's first patented sanitary napkin recycling technology—PadCareX.
But we're not just solving a waste problem, we're building a circular economy that champions environmental resilience and social equity. Our service model closes the loop starting from collection, recycling, and transforming single-use sanitary napkins into sustainable materials, while also creating dignified jobs for marginalized waste workers, especially women, across the country.
With 100+ changemakers across 25+ cities, PadCare is driving real impact—for people and the planet. Recognized by Forbes, the World Economic Forum, and more, we believe business can be a force for good. If you do too, PadCare is where your purpose finds a home.
Oh, and you must have seen us on an episode of Shark Tank India, Season 2 -
To learn more about the work that PadCare is doing, check out the website:
Role overview & Key responsibilities:
As a Customer Success Renewal Executive, you will be responsible for managing contract renewals, maintaining client satisfaction, and ensuring seamless continuity of services. You will play a key role in revenue retention by proactively engaging with our client partners, addressing their needs, and facilitating timely renewals.
- Own the renewals lifecycle for assigned clients – from initial outreach to closure.
- Track and monitor upcoming contract expiries using CRM and internal tools.
- Collaborate with the sales, finance, and operations teams to align pricing, timelines, and service expectations.
- Send timely renewal communication and follow-ups via emails, calls, and meetings.
- Address client queries, concerns, or escalations related to the renewal process.
- Coordinate with documentation, invoicing, and legal teams for smooth PO and agreement processing.
- Maintain accurate and up-to-date records of renewal statuses and forecasts.
- Identify opportunities for service upsell or cross-sell during renewal conversations.
- Provide inputs for client retention strategies based on feedback and insights.
What we're looking for:
- Bachelor's degree in Business, Sales, Marketing, or a related field.
- 1–2 years of experience in client servicing, account management, or renewals .
- Strong communication and relationship management skills.
- Proficiency in Microsoft Office, Excel, and CRM tools.
- Highly organized with a proactive and detail-oriented approach.
- Ability to multitask and work under tight deadlines in a fast-paced environment.
- A customer-first mindset with a problem-solving attitude.
- Culture Fit: Must align with PadCare's values –
Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation
.
Work Mode:
Full-time, Pune-based
Why Join us:
- Compensation:
Competitive salary in line with industry standards. - Growth Path:
Opportunity to scale into Customer Success Renewal Manager as PadCare expands globally. - Purpose With Impact:
Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women's health, the environment, and sanitation workers' dignity. - Eco-Warrior in Action:
Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions—real impact, not just buzzwords. - Innovation Meets Heart:
Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy. - Grow With Us:
We're a fast-gowing, venture-backed startup offering real opportunities to scale your career as we scale our impact. - A Culture That Cares:
Work in a space where collaboration, inclusivity, and purpose aren't just values—they're how we roll every day.
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