Renewals Specialist

Renewals Specialist
Location: Pune, India (Hybrid)
Permanent - Full Time
 

About Us
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.
 

About the Role
This position will report to the Manager, Renewals Specialist, EMEA and will be part of a team responsible for maximizing the renewal rates of our subscription customers in APAC. This will require cross-functional engagement across multiple teams within Cyncly.

The successful candidate needs to have a successful track record in a customer facing role, in either a Customer Success, Account Management, or Sales function, with demonstrated experience in increasing customer satisfaction and achieving retention targets. The candidate will also be responsible for ensuring the efficient execution of churn and dunning processes.
 

Availability during 4 am IST to 1 pm IST is a requirement for this role.
 

Key Position Responsibilities Include:

• Interacting with customers before and after their renewal date to secure their renewal.
• Ensuring that churn and dunning processes are executed effectively and accurately.
• Identifying upsell / cross-sell opportunities for the APAC Sales team.
• Maintaining CRM data integrity by documenting all activities and opportunities.
• Addressing and resolving customer complaints.
• Working with cross-functional teams to improve overall customer satisfaction.

Key Performance Indicators Include:

• Monthly renewal and dunning rates for APAC customers.

Required Experience and Qualifications:

• The Renewals Specialist, APAC should possess strong interpersonal and listening skills, demonstrate empathy, thrive in a team environment, and take full ownership of their work. Prior experience in Sales or Customer Success is essential.
• Bachelor's degree preferred.
• Fluent in English
• Around 5 years' experience in a customer facing role in Customer Success, Account Management, or Sales function.
• Track record of hitting and exceeding renewal targets.
• Working knowledge of using CRM (Salesforce).

Working for us
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you'll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You'll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.