Lead Customer Care Engineer

1 week ago

Baroda Madhya Pradesh, India myGwork - LGBTQ+ Business Community Full time US$ 50,000 - US$ 1,00,000 per year

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Various outside weather conditions

Job Description
Thermo Fisher Scientific is a global leader in science services, with $40 billion in revenue annually. Our goal is to help customers improve health and safety worldwide. We offer diverse technologies, easy ordering, and pharmaceutical services through renowned brands. Visit for details.

Responsibilities

  • Responsible for performing the routine/preventive maintenance, servicing, and breakdown repairs on GC/GCMS/HPLC instruments in Gujarat & MP (Central Region).
  • Support the GC/GCMS new installation commissioning and field solving at customer sites and to provide remote support to the clients as needed.
  • Delivering demonstrations to ensure the customers are educated on safe and effective equipment use.
  • Provide complete detailed service reports on a regular basis as soon as service visits are completed.
  • Understanding customer needs and concerns, Providing a high level of customer service. Ensure that customers receive first-class service and support in line with service agreements.
  • Perform to designated goals of turn-around-time, response time, repair rate and customer expectations.
  • Actively support to achieving the CAS and business goals.
  • Take ownership for customer satisfaction for services performed.
  • Work in accordance to all relevant certification, regulatory requirements and safety norms by company and customers at site.
  • Travel as per advise by the reporting manager to provide customer service.

Education

  • Bachelor's degree in Instrumentation, Electronics Field.

Years Of Experience

  • Minimum of 7 to 8 years of experience in the field of gas chromatography and mass spectrometry instrument services.

Knowledge, Skills, Abilities

  • Gas chromatography & Mass Spectroscopy and special Gas chromatography analyzer hands on experience in relevant Industries & Processes.
  • To maintain a professional and positive approach whilst being committed to things we value of integrity, intensity, innovation and involvement. Including:
  • Exceeding customer service level expectations (external & internal)
  • Working to agreed target days, A focus to finding solutions.
  • Working within quality and company policy guidelines, Maintaining a professional appearance at all times

Competency

  • Effective interpersonal, communication and listening skills., problem solving, customer centric approach
  • Handling the complicated situations
  • Experienced in Microsoft applications including Microsoft office.

Strong analytical skills, Interpersonal skills with an ability to handle time efficiently and meet agreed timelines.

  • Customer Care Executive

    1 week ago

    Gwalior, Madhya Pradesh, India SSB ENTERPRISE Full time

    **Job Type**: Full-Time **Working Hours**: 10:00 AM - 6:30 PM **About Us**: SSB Enterprise is a leading e-commerce company selling premium wellness, grooming, and personal care products under brands like **Houzaide: World of Wellness & Care, Pearl Shaving, and EMBROS**. We are dedicated to providing exceptional customer experiences and are looking for a...

  • Customer Care

    5 days ago

    Bhopal, Madhya Pradesh, India Choice Equity Broking Pvt. Ltd Full time

    **Bhopal** **Full Time** **Hiring Manager**: - Swetha Kalpesh Devadiga - 39165 Mumbai Assistant Vice President **Requirement** - Preferably experienced in handling stock market related queries**Job description**- Resolving customers enquiries and request and ensuring strong customer satisfaction- Communicating with internal teams for customer queries-...

  • Customer Care Executive

    7 days ago

    Indore, Madhya Pradesh, India One clickk solution Full time

    We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our valued customers. You will be the primary point of contact for addressing customer inquiries, resolving issues, and ensuring...

  • Customer Care Executive

    1 week ago

    Indore, Madhya Pradesh, India UNITASK Full time

    **Job Description: Customer Care Executive** **Position**: Customer Care Executive **Location**: [Insert Location] **Reports to**: [Insert Reporting Manager] **Overview**: The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and ensuring a positive experience. The role requires excellent communication skills,...

  • Customer Care Executive

    1 week ago

    Bhopal, Madhya Pradesh, India VRD Network and communications Pvt Ltd Full time

    **Customer Care Executive** **Skills Required**: - **A deep knowledge of the operations of a customer care department in an organization**: - **Outstanding communication (written and oral) and interpersonal skills enabling one to deal with internal and external customer support professionally**: - **Creative problem solving skills**: - **Capacity to...

  • Customer Care Assistant

    2 weeks ago

    Indore, Madhya Pradesh, India ONLINE BUSSINESS WAVE Full time

    **Job Summary**: **We're seeking a caring and detail-oriented** Customer Care Assistant to provide top-notch support to our customers. You'll handle customer inquiries, resolve issues, and ensure customer satisfaction. **Key Responsibilities**: - Resolve customer complaints and issues efficiently. - Provide product/service information...

  • Customer Care

    5 days ago

    Indore, Madhya Pradesh, India The Curious Staffing Full time

    Looking For Customer Care Executive - Excellent /Fluent communication Needed - Graduation Mandatory - Experience / Fresher Can Apply - 5 Days Working - Salary - 15K - 20K - Location - Indore **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Rotational...

  • Customer Care Executive

    2 weeks ago

    Indore, Madhya Pradesh, India LAPREE SERVICES PRIVATE LIMITED Full time

    Profile - **Customer Care** Location - Near Redisson Square Vijay nagar Salary - 10K to 12K Required - 12th pass call - 9039006423 **Customer Care Representative for Document Verification** typically handles the verification of customer documents to ensure compliance with company policies or legal requirements. The key responsibilities include: -...

  • Customer Care Executive

    2 weeks ago

    Indore, Madhya Pradesh, India Talent Impact Full time

    **We’re Hiring: Customer Care Executive (CCE)** Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, team-oriented environment? We want to hear from you! **Location**: Indore **Position**: Customer Care Executive **Company**: Talent Impact **Employment Type**: Full-time **What You'll Do**: Handle...

  • Customer Care Executive

    2 days ago

    Indore, Madhya Pradesh, India Technotoise Business pvt ltd Full time

    1)*International Voice Customer Care Representative* *Requirements:* - Strong verbal communication skills. - Ability to multitask and handle a high volume of customer interactions. - Customer-centric approach with a focus on problem resolution. - Previous customer service experience is a plus but not mandatory. *Working Hours:* - 5.5 days per week. - 9.5...