Customer Care Executive
2 days ago
**Job Type**: Full-Time
**Working Hours**: 10:00 AM - 6:30 PM
**About Us**:
SSB Enterprise is a leading e-commerce company selling premium wellness, grooming, and personal care products under brands like **Houzaide: World of Wellness & Care, Pearl Shaving, and EMBROS**. We are dedicated to providing exceptional customer experiences and are looking for a **Customer Care Executive** to join our team.
**Key Responsibilities**:
- **Handle Customer Inquiries**: Attend customer calls and respond to queries related to products, warranty, troubleshooting, and general assistance.
- **Warranty Registration & Claims**: Register customer warranties, process claims, and ensure smooth resolution.
- **Issue Resolution**: Work closely with internal teams (warehouse, finance, and support staff) to manage refunds, replacements, and product concerns.
- **Troubleshooting Assistance**: Guide customers through product troubleshooting and provide effective solutions.
- **Customer Satisfaction**: Maintain a professional and empathetic approach to ensure a positive customer experience.
**Requirements**:
- Strong communication and problem-solving skills. Fluent English communication skill is a must.
- Basic knowledge of e-commerce operations (preferred but not mandatory).
- Ability to work collaboratively with different departments.
- Prior experience in customer service is a plus, but training will be provided.
**Why Join Us?**
- Competitive salary and growth opportunities.
- Friendly and supportive work environment.
- Hands-on training to ensure success in the role.
Join us and be part of a team that values customer satisfaction and teamwork
Pay: ₹12,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
**Speak with the employer**
+91 7000889572
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