Quality Analyst

4 days ago

Saket Delhi, India We credit Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Title: Quality Analyst (operations)

Location: Delhi

Experience: 1 year- 2 year

Job Summary:

We are looking for a Quality Analyst to join our dynamic team at WeCredit. The ideal candidate will have 1 year to 2 Year of experience in quality assurance, particularly in monitoring and evaluating sales calls to ensure compliance with company policies and maintaining service standards.

Key Responsibilities:

  • Conduct quality audits of Sales calls to assess performance against key quality metrics, including accuracy, tone, professionalism, and compliance with scripts.
  • Prepare daily, weekly, and monthly quality reports detailing call quality trends, performance metrics, and areas for improvement.
  • Provide constructive feedback to sales representatives based on call evaluations, highlighting strengths and areas for improvement.
  • Ensure that all customer interactions comply with internal policies and external regulations. Identify and report any deviations or compliance issues.
  • Collaborate with the training team to identify gaps and recommend areas for skill enhancement. Participate in process improvement initiatives.
  • Work closely with team leads and supervisors to maintain the consistency of service delivery. Contribute to team meetings and suggest improvements based on call data.

Skills & Qualifications:

  • 1 year to 2 Year of experience in quality assurance or call auditing in a call centre environment .
  • Excellent verbal and written communication skills with the ability to provide clear, actionable feedback.
  • Strong attention to detail in reviewing calls and identifying issues related to quality standards.
  • Ability to analyze data, identify trends, and generate insights to improve overall call quality.
  • Ability to identify issues quickly and offer solutions for resolution.

Preferred Qualifications:

  • Prior experience in a customer service or call center environment.
  • Familiarity with quality assurance standards and best practices.

Job Type: Full-time

Pay: ₹240, ₹300,000.00 per year

Application Question(s):

  • Notice Period in Days ?
  • Current Salary ?
  • Expected Salary ?
  • Are you open to work 6 Days a week ?

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

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