Associate - Business Analyst-Controllership-Accounts Receivables - Collections
1 day ago
Essential Functions
• Comply with all regulatory, industry and Organizational standards pertaining to this position by following set procedures and processes
• Collection of all Debts via emails and calls, within the company's credit policy
• Reconciliation of all accounts for the designated panel of Brokers
• Managing unmatched cash credits and debits across age buckets
• Managing and reducing unallocated cash across age buckets
• Handle complex transactions and provide resolution with effective decision making/problem solving
• Attends to miscellaneous tasks associated with Credit Control and Accounts as directed by the Team Leader
• Effectively balance quality, timeliness and productivity standards
• Ensure adherence to Company Policies and Procedures
Any other essential function that may occur from time to time as directed by the Supervisor
Primary Internal Interactions
- AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
- Manager for the purpose of review, feedback, clarification and operations communication
- Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required
- Subject Matter Expert for the purpose of work thread related issues and escalated transactions
- QCA for the purpose of feedback and audits
Trainers for the purpose of Pre-process and Process training
Primary External Interactions
- Mid-Market/Global/SME Underwriting teams, Distribution Team, Members of National Credit Control Centre, Claims Teams
- SME / Trainers at the client end for training and feedback
Minimum 15 years of education with a graduation degree/diploma or equivalent
Minimum 1.5 to 2 year of experience; Insurance/F&A knowledge will be an advantage
Good written communication skills and able to have internal interactions
- Effective comprehension skills
- Ability to multitask, prioritize and manage daily work activities
- Strong attention to detail and high numeracy skills
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