Associate Trainer

Job description:

Job Title: Corporate Trainer – Jewelry Brand

Location: Surat

Department: Training & Development / Human Resources

Reports To: Retail Operations Manager

Travel to stores is compulsory.

Job Summary:

We are looking for a dynamic and experienced Trainer to join our growing jewelry brand. The Trainer will be responsible for designing, delivering, and evaluating training programs to enhance the skills, product knowledge, and customer service standards of retail and corporate staff. This role is key to ensuring that our team represents the brand with expertise and excellence.

Key Responsibilities:1. Training & Development

• Develop and deliver 
  training modules
   on product knowledge (diamonds, gold, gemstones, certifications, etc.), customer service, and sales techniques.
• Conduct 
  induction programs
   for new joiners across retail and corporate roles.

• Organize 
  refresher training sessions
   periodically to ensure knowledge retention and skill enhancement.

• Retail & Sales Enablement

• Train front-line staff on 
  visual merchandising, clienteling, upselling techniques
  , and 
  store SOPs
  .

• Ensure staff are updated on new collections, promotions, and seasonal campaigns.

• Work with store managers to 
  identify training needs
   and address performance gaps.

• Evaluation & Reporting

• Track training effectiveness through feedback forms, role-plays, mystery audits, and KPI improvements.

• Maintain detailed training records and submit 
  monthly reports
   to management.

• Provide inputs for performance evaluations based on training outcomes.

• Communication & Brand Alignment

• Ensure that all training content is aligned with the 
  brand's voice, values, and positioning
  .

• Act as a brand ambassador and foster a culture of excellence and continuous learning.

Required Qualifications:

• Bachelor's degree in any discipline (a degree in Retail Management, HR, or Communication is a plus).
• Minimum 
  3-5 years of experience as a Trainer
  , preferably in the 
  luxury retail or jewelry industry
  .
• Strong knowledge of 
  jewelry products
  , materials, and certifications.
• Excellent communication, presentation, and interpersonal skills.
• Fluency in English and local languages (as required).

Preferred Skills:

• Certification in Training & Development or Instructional Design.
• Experience with e-learning tools and content development platforms.
• Strong sense of fashion, luxury trends, and customer psychology.

Job Types: Full-time, Permanent

Work Location: In person