Front office Manager

8 hours ago

Bhopal, Madhya Pradesh, India Naukri Hospitality Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Front Office Manager to join our team at Welcomhotel by ITC Hotels. The ideal candidate will have a strong background in hospitality and front office management, with excellent communication and leadership skills.

Roles and Responsibility

  • Manage the front office team to ensure exceptional customer service and high-quality guest experiences.
  • Develop and implement effective front office strategies to enhance operational efficiency and revenue growth.
  • Supervise and coordinate front office staff activities, including reception, concierge, and bell captain duties.
  • Maintain high standards of customer service, resolving complaints and issues professionally and courteously.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations and guest satisfaction.
  • Analyze front office performance metrics, identifying areas for improvement and implementing corrective actions.

Job Requirements

  • Proven experience in front office management within the hospitality industry.
  • Strong knowledge of front office operations, including reception, concierge, and bell captain procedures.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to lead and motivate a team to achieve high performance goals.
  • Familiarity with hotel management systems and software applications.
  • Strong analytical and decision-making skills, with attention to detail and accuracy.

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