General Manager

7 days ago

Delhi, Delhi, India pink box Full time ₹ 23,000 - ₹ 6,00,000 per year

Key Responsibilities

  • Manage daily operations across 8 outlets to ensure smooth functioning
  • Lead, motivate, and train store teams to deliver consistent service and customer delight
  • Implement and monitor SOPs for quality, hygiene, and efficiency across outlets
  • Conduct regular audits for staff performance, compliance, and outlet upkeep
  • Oversee P&L for all outlets: control costs, optimize resources, and maximize profitability
  • Manage supply chain, vendor coordination, and inventory systems
  • Resolve escalated customer concerns with effective service recovery
  • Work closely with management on promotions, product launches, and business growth plans
  • Travel daily/weekly across all outlets for monitoring and support
  • Ensure readiness for festive seasons and peak sales periods with manpower planning

Candidate Profile

  • 10+ years of experience in F&B, QSR, Café, or Bakery multi-outlet operations
  • Proven track record in team handling (large staff strength)
  • Strong operational know-how with attention to detail in process implementation
  • Confident in managing P&L, budgeting, and reporting
  • Flexible with shifts, weekends, and festive workload
  • Strong communication, leadership, and problem-solving skills

Job Types: Full-time, Permanent

Pay: ₹23, ₹60,000.00 per month

Application Question(s):

  • have you made any training and development modules and trained your team?
  • are you able to make SOP's and make your team follow the same?
  • have you handled a team of 50 or more employees at once?
  • do you have your own vehicle to travel between outlets?

Experience:

  • Management: 10 years (Required)
  • Hospitality: 6 years (Required)

Location:

  • New Delhi, Delhi (Required)

Shift availability:

  • Night Shift (Required)
  • Day Shift (Required)

Willingness to travel:

  • 75% (Required)

Work Location: In person

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