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General Manager
2 weeks ago
Key Responsibilities
- Manage daily operations across 8 outlets to ensure smooth functioning
- Lead, motivate, and train store teams to deliver consistent service and customer delight
- Implement and monitor SOPs for quality, hygiene, and efficiency across outlets
- Conduct regular audits for staff performance, compliance, and outlet upkeep
- Oversee P&L for all outlets: control costs, optimize resources, and maximize profitability
- Manage supply chain, vendor coordination, and inventory systems
- Resolve escalated customer concerns with effective service recovery
- Work closely with management on promotions, product launches, and business growth plans
- Travel daily/weekly across all outlets for monitoring and support
- Ensure readiness for festive seasons and peak sales periods with manpower planning
Candidate Profile
- 10+ years of experience in F&B, QSR, Café, or Bakery multi-outlet operations
- Proven track record in team handling (large staff strength)
- Strong operational know-how with attention to detail in process implementation
- Confident in managing P&L, budgeting, and reporting
- Flexible with shifts, weekends, and festive workload
- Strong communication, leadership, and problem-solving skills
Job Types: Full-time, Permanent
Pay: ₹23, ₹60,000.00 per month
Application Question(s):
- have you made any training and development modules and trained your team?
- are you able to make SOP's and make your team follow the same?
- have you handled a team of 50 or more employees at once?
- do you have your own vehicle to travel between outlets?
Experience:
- Management: 10 years (Required)
- Hospitality: 6 years (Required)
Location:
- New Delhi, Delhi (Required)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Willingness to travel:
- 75% (Required)
Work Location: In person
