General Manager

4 hours ago

Delhi, Delhi, India SMA - Strategic Management Alliance Full time ₹ 21,60,000 - ₹ 28,80,000 per year

Position:
General Manager

Location:
Delhi/NCR

Salary Band:
₹18–24 LPA

Company:
A client of Strategic Management Alliance operates a
contemporary 50 Room Hotel catering primarily to discerning Japanese guests
. The hotel features a signature Japanese restaurant, café, spa, and authentic Japanese Bath Experience—offering a tranquil blend of comfort and cultural sophistication.

Role Overview:

As
General Manager
, you will lead operations for this business Hotel renowned for its long-stay and transit clientele. You'll be responsible for elevating Guest Experience, maintaining brand consistency, and fostering an environment of genuine Japanese-inspired hospitality.

We seek a professional with a
deep understanding of Japanese culture and service sensibilities
.
Prior experience in handling Japanese guests—within or outside the hospitality industry—
will be highly valued.

Key Responsibilities:

  • Oversee day-to-day hotel operations ensuring impeccable guest service and operational efficiency.
  • Maintain brand standards and
    uphold Japanese hospitality principles
    in every guest interaction.
  • Build and sustain strong relationships
    with long-stay and repeat guests, ensuring personalized service delivery.
  • Lead, train, and motivate a multicultural team to deliver exceptional experiences consistently.
  • Drive revenue performance through strong guest relations, brand positioning, and repeat business.
  • Manage budgets, monitor financial performance, and ensure cost control.
  • Collaborate with Culinary, Spa, and Service teams to curate authentic experiences aligned with Japanese sensibilities.

Preferred Qualifications & Experience:

  • Graduate in Hospitality Management or related field.
  • 12–15 years of experience in upscale or business hotels, including 2–3 years as Unit Head/Hotel Manager.
  • Proven ability to work with Japanese clientele
    ; knowledge of Japanese Culture / Language would be a strong advantage.
  • Excellent communication, guest engagement, and interpersonal skills.
  • Strong financial and operational acumen.
  • Passion for Japanese culture and hospitality standards.

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