Academic Counsellor

2 days ago

Gurgaon, Haryana, India City Innovates Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Key Responsibilities:

1. Admission Targets:

  • Achieve the admission targets as allocated.
  • Track leads and maintain accurate records of follow-ups and conversions using CRM tools.
  • Regularly report progress against targets to management.
  • Work proactively to convert enquiries into admissions through calls, meetings, and online sessions.

2. Counselling & Student Support:

  • Provide one-on-one counselling to prospective students and parents regarding courses, career options, and admission procedures.
  • Understand student needs and recommend suitable programs.
  • Guide students throughout the admission process including application, documentation, and fee payment.

3. Lead Management & Outreach:

  • Follow up on leads generated through marketing campaigns, webinars, and walk-ins.
  • Attend and participate in education fairs, school visits, and seminars to promote programs.
  • Collaborate with the marketing team to provide feedback on lead quality and campaign effectiveness.

4. Team Collaboration & Training:

  • Mentor and guide junior counsellors in effective counselling and sales techniques.
  • Share market insights and competitor trends with the team.
  • Participate in training sessions and contribute to knowledge-sharing initiatives.

5. Reporting & Documentation:

  • Maintain accurate records of all counselling sessions, student profiles, and lead status updates.
  • Prepare daily/weekly/monthly reports on lead status, follow-ups, and admissions.
  • Ensure all admission documentation is complete and compliant with institutional policies.

6. Customer Experience:

  • Build and maintain strong relationships with students and parents.
  • Provide high-quality service and ensure a positive counselling experience.
  • Handle queries and concerns professionally and promptly.

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