Business Development Officer – Staffing solutions – Hospitality industry

Job Title: Business Development Officer – staffing solutions – Hospitality industry – Madcherry HR

• Senior

Job Brief:

• We are looking for a result driven and highly motivated Sales executive / Business Development officer with experience in the travel and tourism or hospitality industry who can handle sales responsibilities.
• The ideal candidate will be responsible for identifying potential clients, building strong relationships, and providing tailored staffing solutions to hotels, resorts, restaurants, and other hospitality businesses.

Job Type:

• Full time

Type of Company:

• Madcherry HR
• Hotels & resorts
• Restaurants & bars
• Gymkhana, clubs, etc.

Work mode:

• Hybrid

• Note:

• We do not have complete work from home option.

• Hybrid mode of work means: Onsite, Field work – Work from office – work from home – as per the requirement
• Hybrid mode of work can be changed to full time work from office as per the work requirement.

Work Location:

• MBP, Mahape, Navi Mumbai
• As per allotted area

Interview Location:

• MBP, Mahape, Navi Mumbai

Shift Timings:

• 10.00 AM to 07.00 PM (Full time)

Working:

• 5 days working
• 2 days Holiday
• Rotational Holidays

Experience:

• Up to 3+ years of sales experience, preferably with exposure to staffing or recruitment services from hospitality industry.

Salary slab:

• Experience – Up to Rs.12,00,000/- Per annum (CTC = Fix + Variable = 80:20 ration)

• Note:

• Salary structure: Fix + Variable (80:20 ratio).

• Candidates applying for the above post should be compulsory target oriented, as offered salary will be target oriented.
• Candidates applying for the above post should be willing to relocate at the required destination.
• Candidates can be relocated to other cities, states, countries, etc.
• Candidates applying for the above post should have their own laptop, good internet connection.

Education qualification:

• Bachelor's degree in Business, Hospitality, Real estate or a related field.

Job Description

The role of the Business Development Officer is to generate leads, schedule meetings, develop new business opportunities, increase sales revenue, improve profitability and help the business grow. Your work can involve careful strategic planning and positioning in the appropriate markets, or enhancing the operation of the business, position or reputation in some way.

Duties & Responsibilities

• Identify, prospect, and secure new clients in hospitality sector seeking staffing solutions.
• Perform regular market search for new clients (hotels & Resorts, Restaurants & Bar, Café, Gymkhana Club, etc.)
• Research and identify new business opportunities, new markets, growth, areas, trends, customers, partnerships, products, services, or new ways of reaching existing markets.
• Cold call to prospective customers, schedule meetings, generate leads
• Conduct in-depth consultations with client to understand their hiring and operational needs.
• Communicating new product developments to prospective clients.
• Promote the company's staffing and workforce management services to hotel groups, cafes and restaurants, event venues, and other hospitality businesses.
• Manage the full sales cycle from lead generation to contract negotiation and post sales support.
• Communicate, follow up, tie up with new clients
• Build strong relationships with clients.
• Maintain strong relationships with existing clients and ensure high levels of satisfaction and retention.
• Collaborate with the recruitment team to align client requirements with candidate placements.
• Track market trends, competitor activities, and industry development to identify opportunities for business growth.
• Meet or exceed monthly, quarterly, and annual sales targets.
• Attend various hotel industry programs and conferences
• Represent the company at hospitality events, job fairs, and networking opportunities.
• Client management
• Daily follow up
• Negotiate deals
• After sales service
• Maintain database
• Develop sales strategy and onboard new customers
• Build strong relationships with industry professionals, competitors, vendors and other personnel.
• Contribute to the reputation of the organisation by entering and achieving professional awards
• Support team members
• Work strategically carrying out necessary planning in order to implement operational changes
• Have a good understanding of the business products or services and be able to advise others about them.
• Providing management with feedback

Requirements & Qualifications

Key Skills:

• Existing network of hospitality clients (hotels, restaurants, cafes, etc.)
• Understanding of labour law and compliance relevant to hospitality staffing.
• Multilingual capabilities (A plus in diverse hospitality markets)
• Strong knowledge of hospitality operations and workforce needs.
• Knowledge and understanding of the hospitality industry's sales field.
• Goal oriented with strong organisational and time management abilities.
• Knowledge and understanding of data management.
• Well-organised and detail-oriented
• Market knowledge
• Ability to build rapport
• Time management and planning skills
• Must be able to multi-task and take instruction from many sources
• Excellent leadership skills
• Strong interpersonal skills
• Negotiation skills
• Positive attitude
• Target oriented
• Convincing power
• Presentable Personality
• Proficiency in CRM software and MS office suite.
• Ability to thrive in a fast paced, client focused environment.

Core Skills:

• Hospitality industries sales experience
• Ability to explain the product and convince client
• Excellent presentation skills and negotiation skills
• Proficient in proofreading, spelling, grammar punctuation and math

Advanced Skills:

• Familiarity with hospitality industries Products and further documentation

Creative Skills:

• Excellent verbal & written communication skills
• Excellent grasp of English language
• Creative & innovative thinker & planner
• Critical thinker and problem solver

Management Skills:

• Ability to work both independently & as an active member of a team
• Able to prioritise, & manage time efficiently
• Managing different projects simultaneously & working with strict deadlines
• Self-motivated & self-directed

IT Skills:

• Proficiency in MS office, Google docs, etc.
• Ability to learn new and updated software

Educational Requirements:

• Diploma / Degree in Travel and Tourism (compulsory)
• BHM – Bachelor of Hotel Management (would be added benefit)
• Master of Business Administration – Sales (would be added benefit)
• Degree / Diploma, computers, word processing and spreadsheet certification (would be added benefit)