Team Lead

4 days ago

Bengaluru, Karnataka, India YENEPOYA UNIVERSITY BANGALORE CAMPUS Full time ₹ 3,00,000 - ₹ 6,00,000 per year

  1. Team Leadership & Management

  2. Supervise Team Members: Manage a team of Admission Advisors, ensuring they meet and exceed performance goals (e.g., call quotas, application completions).

  3. Mentoring & Coaching: Provide ongoing training, support, and development opportunities for the team to improve their performance and customer service.
  4. Team Performance Monitoring: Conduct regular performance reviews, providing feedback and recommending improvement strategies.

  5. Daily/Weekly Meetings: Lead team meetings to review goals, progress, challenges, and share best practices.

  6. Student Interaction Oversight

  7. Guidance for Students: Ensure advisors are guiding prospective students effectively through the application and enrollment process.

  8. Data Tracking & Reporting

  9. Monitor KPIs: Track and analyze team performance metrics such as call volume, conversion rates, and enrollment numbers.

  10. Prepare Reports: Generate regular performance reports for management, identifying areas for improvement or trends in student interactions.

  11. Quality Control

  12. Maintain High Standards: Ensure all communication and student interactions meet the company's quality standards.

  13. Ensure Compliance: Review student applications, ensuring accuracy and adherence to program eligibility criteria.

Qualifications

  • Experience: Minimum 3 years of experience in student admissions, sales, or customer service, with at least 1 year in a supervisory role.
  • Education: Bachelor's degree in Business, Education, or a related field (or equivalent work experience).
  • Leadership Skills: Proven ability to lead, motivate, and develop a team to achieve goals and improve performance.
  • Communication Skills: Strong verbal and written communication skills with the ability to engage effectively with students and team members.
  • Problem-Solving: Excellent conflict resolution and problem-solving skills, with the ability to think on your feet.
  • Tech-Savvy: Comfortable using CRM software, MS Office, and other relevant tools for managing student data and performance tracking.
  • Time Management: Ability to prioritize and manage multiple tasks and deadlines effectively.

Preferred Skills

  • Experience in higher education or training programs.
  • Familiarity with CRM systems.
  • Strong customer service orientation with a focus on student experience.

Job Type: Full-time

Pay: From ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

  • Lead Design Verification Engineer

    1 week ago

    Bengaluru, Karnataka, India Team Computers Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    We are seeking a highly skilled and experienced DV Lead to drive the verification of complex System-on-Chip (SoC) designs. The ideal candidate will be proficient in SoC-level verification methodologies, have strong expertise in writing C test cases for embedded systems, and lead verification planning and execution for SoC projects.Key Responsibilities:Lead...

  • SOC DV Lead

    1 week ago

    Bengaluru, Karnataka, India Team Computers Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Lead the verification planning and execution for complex SoC designs.Define and implement testbenches using SystemVerilog/UVM methodologies.Work closely with architecture, design, and firmware teams to understand the design and develop test strategies.Drive block-level and full-chip verification, including IP integration.Perform coverage analysis, debug, and...

  • Team Lead

    2 days ago

    Bengaluru, Karnataka, India the Sleep Company Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role & responsibilitiesThe Sales Team Leader will be responsible for managing a team of sales agents. The primary role includes assigning customer leads to the team, ensuring timely follow-up calls, motivating agents to convert leads, and guiding customers to visit their nearest store. The Team Leader will monitor performance, provide training, and ensure...

  • Associate Team Lead/ Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India IntouchCX Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    About the JobWe are changing the way people think about customer care, and we need your help We are seeking a Associate Team Lead/ Team Lead to guide and support our Customer Service Representatives (CSRs), ensuring consistently high-quality customer interactions. The role requires a deep understanding of our partners brand, values, products, promotions, and...

  • Team Lead

    1 week ago

    Bengaluru, Karnataka, India Acesoft Labs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Team Lead IT RecruitmentLocation: Marathahalli, BangaloreMode: Full-time | OnsiteContact: Job Description: We are looking for a dynamic Team Lead – IT Recruiter with proven expertise in handling teams as well as contributing individually. The ideal candidate should have strong experience in niche and product-based hiring, with a solid track...

  • Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Inspiration Manpower Consultancy Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Customer Support Team LeadLocation: BangaloreDepartment: Customer SupportReports To: Customer Support Manager / Head of Customer ExperienceJob Type: Full-timeJob Summary:We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for...

  • Team Lead

    8 hours ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:Job Title Order Management Team LeadJob Level 4BLocation Bangalore 100 Work from OfficeShift Requirement Flexible working in any shifts 24 7 coverage environmentKey Responsibilities:Role OverviewWe are seeking an experienced and dynamic Order Management Team Lead to lead and manage a team of Specialists and Subject Matter Experts SMEs in the...

  • Team Lead

    1 week ago

    Bengaluru, Karnataka, India Enorma Business Solutions Full time ₹ 4,80,000 per year

    Lamacode Technologies is looking for an experienced and strategic Team Lead to head the company's marketing initiatives and drive measurable business growth. The ideal candidate will oversee brand strategy, lead generation, and field marketing efforts while managing a high-performing team.This role requires a blend of creativity, analytical ability, and...

  • Team Lead

    1 week ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: Bangalore (Work from Office)Grade: GDesignation: Team ExecutiveShift: Night shiftNumber of Positions: 2About the Role:We are seeking a dynamic and experienced Team Lead with a strong background in US Healthcare, specifically in Membership Enrollment. The ideal candidate will have proven experience in managing teams, excellent communication skills,...

  • Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Vcatch Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company OverviewVCATCH operates on Six-Sigma standards with a management team that brings extensive experience in the BPO industry. Our services span across various sectors like Ed-tech, E-commerce, FMCG, Real-Estate, and more. Based in Bangalore, we provide state-of-the-art, cost-effective call center solutions that enhance your ROI. VCATCH is recognized as...