Team Lead

1 week ago

Bengaluru, Karnataka, India YENEPOYA UNIVERSITY BANGALORE CAMPUS Full time ₹ 3,00,000 - ₹ 6,00,000 per year

  1. Team Leadership & Management

  2. Supervise Team Members: Manage a team of Admission Advisors, ensuring they meet and exceed performance goals (e.g., call quotas, application completions).

  3. Mentoring & Coaching: Provide ongoing training, support, and development opportunities for the team to improve their performance and customer service.
  4. Team Performance Monitoring: Conduct regular performance reviews, providing feedback and recommending improvement strategies.

  5. Daily/Weekly Meetings: Lead team meetings to review goals, progress, challenges, and share best practices.

  6. Student Interaction Oversight

  7. Guidance for Students: Ensure advisors are guiding prospective students effectively through the application and enrollment process.

  8. Data Tracking & Reporting

  9. Monitor KPIs: Track and analyze team performance metrics such as call volume, conversion rates, and enrollment numbers.

  10. Prepare Reports: Generate regular performance reports for management, identifying areas for improvement or trends in student interactions.

  11. Quality Control

  12. Maintain High Standards: Ensure all communication and student interactions meet the company's quality standards.

  13. Ensure Compliance: Review student applications, ensuring accuracy and adherence to program eligibility criteria.

Qualifications

  • Experience: Minimum 3 years of experience in student admissions, sales, or customer service, with at least 1 year in a supervisory role.
  • Education: Bachelor's degree in Business, Education, or a related field (or equivalent work experience).
  • Leadership Skills: Proven ability to lead, motivate, and develop a team to achieve goals and improve performance.
  • Communication Skills: Strong verbal and written communication skills with the ability to engage effectively with students and team members.
  • Problem-Solving: Excellent conflict resolution and problem-solving skills, with the ability to think on your feet.
  • Tech-Savvy: Comfortable using CRM software, MS Office, and other relevant tools for managing student data and performance tracking.
  • Time Management: Ability to prioritize and manage multiple tasks and deadlines effectively.

Preferred Skills

  • Experience in higher education or training programs.
  • Familiarity with CRM systems.
  • Strong customer service orientation with a focus on student experience.

Job Type: Full-time

Pay: From ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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