Workforce Management

4 days ago

Bengaluru Hyderabad Pune, India White Horse Manpower Consultancy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Monitor real-time agent performance, adherence, shrinkage, occupancy

Create maintain schedules, rosters, forecasts to optimize resource allocation

Track AHT, SLA, and productivity metrics

Analyze call volume trends and prepare reports for leadership

Required Candidate profile

Coordinate with Ops, Training, HR teams to ensure smooth workforce planning

Identify gaps and recommend corrective actions to meet business KPI

Support capacity planning provide inputs for hiring

Perks and benefits

Perks and Benefits

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