Telecaller
4 days ago
Job Title: Sales Telecaller
Department: Sales & Admissions
Location: Kottayam & Pala
Job Type: Full-time
Reports to: Sales Manager / Sales Head
Job Summary:
We are looking for a persuasive and results-driven Telecaller to join our admissions/sales team. The role involves contacting prospective students or parents, informing them about our courses/programs, and guiding them through the admission process. You will play a crucial role in converting leads into enrollments.
Key Responsibilities:
- Make outbound calls to prospective leads generated through marketing campaigns or other sources.
- Provide detailed information about courses, programs, fee structures, and admission procedures.
- Understand student/parent requirements and suggest suitable programs.
- Follow up on leads via phone, email, and SMS to ensure maximum conversion.
- Maintain and update the CRM system with accurate lead and call data.
- Schedule counseling sessions or appointments with the admissions team when necessary.
- Achieve daily/weekly/monthly call and conversion targets.
- Handle objections and answer queries professionally and convincingly.
- Work collaboratively with the sales and marketing team to optimize lead conversion strategies.
- Provide feedback on lead quality and campaign effectiveness.
Requirements:
- Minimum qualification: Bachelor's degree preferred but not mandatory.
- 0 - 3 years of experience in telecalling/sales/customer service (experience in education sector preferred).
- Excellent communication and interpersonal skills.
- Ability to handle pressure and meet sales targets.
- Strong persuasion and negotiation skills.
- Basic computer knowledge and experience with CRM tools.
- Language proficiency: [e.g., English, Hindi, regional language].
Working Hours:
Monday to Saturday, 9:00 AM to 5:30 PM
Salary:
Perks and Benefits:
- Incentives on successful admissions
- Training and development programs
- Growth opportunities within the organization
Job Type: Full-time
Work Location: In person
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