Telecaller

5 days ago


Kottayam, Kerala, India ENBRIDG INTERNATIONAL TRAINING CAMPUS Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Title: Sales Telecaller

Department: Sales & Admissions

Location: Kottayam & Pala

Job Type: Full-time

Reports to: Sales Manager / Sales Head

Job Summary:

We are looking for a persuasive and results-driven Telecaller to join our admissions/sales team. The role involves contacting prospective students or parents, informing them about our courses/programs, and guiding them through the admission process. You will play a crucial role in converting leads into enrollments.

Key Responsibilities:

  • Make outbound calls to prospective leads generated through marketing campaigns or other sources.
  • Provide detailed information about courses, programs, fee structures, and admission procedures.
  • Understand student/parent requirements and suggest suitable programs.
  • Follow up on leads via phone, email, and SMS to ensure maximum conversion.
  • Maintain and update the CRM system with accurate lead and call data.
  • Schedule counseling sessions or appointments with the admissions team when necessary.
  • Achieve daily/weekly/monthly call and conversion targets.
  • Handle objections and answer queries professionally and convincingly.
  • Work collaboratively with the sales and marketing team to optimize lead conversion strategies.
  • Provide feedback on lead quality and campaign effectiveness.

Requirements:

  • Minimum qualification: Bachelor's degree preferred but not mandatory.
  • 0 - 3 years of experience in telecalling/sales/customer service (experience in education sector preferred).
  • Excellent communication and interpersonal skills.
  • Ability to handle pressure and meet sales targets.
  • Strong persuasion and negotiation skills.
  • Basic computer knowledge and experience with CRM tools.
  • Language proficiency: [e.g., English, Hindi, regional language].

Working Hours:

Monday to Saturday, 9:00 AM to 5:30 PM

Salary:

Perks and Benefits:

  • Incentives on successful admissions
  • Training and development programs
  • Growth opportunities within the organization

Job Type: Full-time

Work Location: In person


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