Cyber Security Device Management

2 weeks ago

Pune, Maharashtra, India Securityhq Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Description

This Role will be responsible for managing firewalls and network security devices for multiple clients which involves

  • Plan, prepare and implement firewall, network security devices change and incidents that are requested by clients as per the Change Management framework defined by the company.
  • Troubleshooting and resolving security, service and devices related incidents, and provide RCAs whenever required as per Incident Management framework defined by company.
  • Deploy, and configuration different network solutions as per the client requirements.
  • Maintain and complete assigned tickets related to network issues, ensuring regular ticket updates and client communication as per the defined SLAs.
  • Prepare daily/weekly/monthly reports as per client requirements.
  • Participate in network lifecycle management for upgrades, hardware refreshes and any architectural updates as required.
  • Ability to work in 24x7 environment with given responsibilities.
  • Excellent communication skills are required for daily security operations.

Responsibilities

  • Ability to work independently and confidently on single or multiple projects
  • Data centre and client network security operations and management for NGFW (Palo Alto/Checkpoint/Fortinet/Cisco ASA/Juniper etc.) security devices.
  • Successful application and operations of technologies such as IPS/IDS/UTM, Cloud Network and Infrastructure with troubleshooting and management.
  • Mentor and shadow Associates/Freshers.
  • Create and plan documentations, RFCs, SOPs as required by the team.
  • Ability to use and configure availability monitoring tools such as Nagios/PRTG/SolarWinds/Algosec etc.
  • Coordinate and communicate with client team, Internal business units and vendors for change implementation for required product support.
  • Timely escalations to senior resource to maintain SLAs and optimum customer experience. It is expected to perform all the relevant troubleshooting before any escalations.
  • Assist and aid team members with required work and assigned tasks.

Essential Skills

  • Hands on experience (Configuration and troubleshooting) on any 2 or more firewall vendors like Cisco ASA, Juniper, Palo Alto, FortiGate, Checkpoint.
  • In-depth knowledge of OSI Layers, Internet Protocol, TCP/IP, NAT, and basic network concepts.
  • Technically strong in troubleshooting and resolving any incidents (Standard network issues, Layer 7/network security related issues) with methodical approach.
  • Excellent problem solving, analytical & communication skills.
  • Ability to work independently and confidently.
  • Strong communication skills to achieve effective interaction with clients, team-members, and management.
  • Ability to configure and troubleshoot on Remote access VPN, site-to-site VPN, Clientless VPN related issues
  • Good in Microsoft Visio & Microsoft Office Suite skills.
  • Must be able to own the responsibility of product and services (In-house and Client) in networks and security devices Management

Additional Desired Skills

  • Strong interpersonal and presentation skills
  • Ability to work with minimal levels of supervision or oversight
  • Adherence to security policies
  • Willingness to provide availability and support by understanding the criticality and responsibility of the business needs.

Education Requirements & Experience

  • Experience - Fresher
  • Education: BE-Computer Science/IT OR MCA OR University degree equivalent
  • Certification – CCNA/CCSA/NSE, CheckPoint/Palo Alto/Cisco (ASA, RnS, Security)/ Fortinet/ Juniper Certified. (Any one or more is preferred.)

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