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Cyber Security Device Management

2 weeks ago

Pune, Maharashtra, India Securityhq Full time US$ 90,000 - US$ 1,20,000 per year

Job Description:

This Role will be responsible for managing firewalls and network security devices for multiple clients which involves

  • Plan, prepare and implement firewall, network security devices change and incidents that are requested by clients as per the Change Management framework defined by the company.
  • Troubleshooting and resolving security, service and devices related incidents, and provide RCAs whenever required as per Incident Management framework defined by company.
  • Deploy, and configuration different network solutions as per the client requirements.
  • Mentor, audit and manage Associates and Engineers in the team.
  • Handle internal and client escalations effectively.
  • Perform and present security and posture assessments on client and SHQ network devices as required.
  • Perform peer reviews for all the Associate and Engineers work before implementation and conduct post assessments.
  • Maintain and complete assigned tickets related to network issues, ensuring regular ticket updates and client communication as per the defined SLAs.
  • Prepare/Present/Review daily/weekly/monthly reports as per client requirements.
  • Participate in network lifecycle management for upgrades, hardware refreshes and any architectural updates as required.
  • Ability to work in 24x7 environment with given responsibilities.
  • Excellent communication skills are required for daily security operations.

Responsibilities:

  • Ability to work independently and confidently on single or multiple projects.
  • Will be responsible for the end-to-end delivery.
  • Handling customer escalations, balancing customer expectations, and negotiating successful resolutions.
  • Planning for firewall migration, optimization & new implementation.
  • Prepare security design document CRD, HLD, LLD, migration & implementation plan.
  • Help OEM to run POC & conduct post POC presentation.
  • Assist and Guide Junior team members such as L0/L1 in day-to-day tasks.
  • Escalating the issues in the timely manner to senior level or coordinating with TAC support to resolve the issues pro-actively.
  • Plan and implement the changes as per the ITIL procedures.
  • Perform Quarterly/Half-Yearly configuration Audit of Customer Firewalls.
  • Prepare Weekly/Monthly Reports

Essential Skills:

  • Good understanding of Routing Protocols (Static Routes / RIP / OSPF / BGP)
  • Good understanding of Switching concepts (STP / VTP / L2 Loops / VLANs/ EtherChannel)
  • Hands on experience on firewall like Cisco ASA, Palo Alto, FortiGate, Checkpoint, SonicWall
  • Knowledge on Advanced Cybersecurity Solutions (CASB, DLP, WAF, Web Proxy)
  • Good Understanding of Zero Trust or SASE solutions.
  • Technically good in IPSEC tunnel creation and troubleshooting.
  • Knowledge of any Remote access VPN, Clientless VPN
  • Good Understanding of Packet flow for leading vendor firewalls
  • Good understanding of Networking concepts such as NAT, ACL, VIP, QoS, Stateful Inspection etc.
  • Existing knowledge of, and experience with public cloud platform (laaS/PaaS) features, capabilities, and best use for (Azure/AWS/GCP)

Additional Desired Skills:

  • Strong interpersonal and presentation skills
  • Ability to work with minimal levels of supervision or oversight
  • Adherence to security policies
  • Willingness to provide availability and support by understanding the criticality and responsibility of the business needs.
  • Good knowledge of Windows/Linux OS and networking environments will be add-on.

Education Requirements & Experience:


• Experience - 3 to 6 Years


• Education: BE-Computer Science/IT OR MCA OR University degree equivalent


• Certification CheckPoint/Palo Alto/Cisco (ASA, RnS, Security)/ Fortinet/ Juniper Certified. (Any one or more is preferred.)