Receptionist
1 week ago
Responsibilities
.1. Customer Greeting and First Impressions
- Warmly welcome all walk-in customers.
- Maintain a friendly and professional demeanor.
- Offer water or seating when needed.
2. Front Desk Management
- Maintain the reception area's cleanliness and organization.
- Answer incoming phone calls politely and redirect appropriately.
- Manage appointments for VIP clients or services like customization.
3. Enquiry Handling
- Respond to general enquiries about products, offers, and services.
- Maintain a record of walk-in enquiries and pass it to sales staff.
- Note down customer contact details for follow-up.
4. Customer Coordination
- Coordinate with sales executives to connect customers promptly.
- Track waiting customers and ensure they're attended to quickly.
- Provide tokens or queue system if applicable.
5. Administrative Support
- Maintain visitor logs (customer register).
- Issue gate pass or entry slips when required.
- Manage basic documentation, vouchers, or warranty slips at the front desk.
6. Communication and Follow-Up
- Make follow-up calls for feedback or reminders (like delivery collection).
- Share promotional offers or festive messages with walk-in customers.
7. Safety & Etiquette
- Ensure no customer leaves unattended.
- Report suspicious behavior to the showroom manager/security.
- Maintain confidentiality regarding high-value purchases.
8. Coordination with Other Departments
- Communicate customer needs to the sales or repair department.
- Coordinate with billing and packing counters for smooth customer service.Receptionist – Roles and Responsibilities in a Jewellery Shop1. Customer Greeting and First Impressions
- Warmly welcome all walk-in customers.
2. Front Desk Management
- Maintain the reception area's cleanliness and organization.
- Answer incoming phone calls politely and redirect appropriately.
- Manage appointments for VIP clients or services like customization.
3. Enquiry Handling
- Respond to general enquiries about products, offers, and services.
- Maintain a record of walk-in enquiries and pass it to sales staff.
- Note down customer contact details for follow-up.
4. Customer Coordination
- Coordinate with sales executives to connect customers promptly.
- Track waiting customers and ensure they're attended to quickly.
- Provide tokens or queue system if applicable.
5. Administrative Support
- Maintain visitor logs (customer register).
- Issue gate pass or entry slips when required.
- Manage basic documentation, vouchers, or warranty slips at the front desk.
6. Communication and Follow-Up
- Make follow-up calls for feedback or reminders (like delivery collection).
- Share promotional offers or festive messages with walk-in customers.
7. Safety & Etiquette
- Ensure no customer leaves unattended.
- Report suspicious behavior to the showroom manager/security.
- Maintain confidentiality regarding high-value purchases.
8. Coordination with Other Departments
- Communicate customer needs to the sales or repair department.
- Coordinate with billing and packing counters for smooth customer service.
- Maintain a friendly and professional demeanor.
- Offer water or seating when needed.
- cell
Job Types: Full-time, Permanent
Pay: ₹12, ₹16,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Language:
- English (Preferred)
Work Location: In person
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