Receptionist

2 weeks ago

Periyar Madurai Tamil Nadu, India Madhavan jewellers Full time ₹ 1,44,000 - ₹ 1,92,000 per year

Responsibilities

.1. Customer Greeting and First Impressions

  • Warmly welcome all walk-in customers.
  • Maintain a friendly and professional demeanor.
  • Offer water or seating when needed.

2. Front Desk Management

  • Maintain the reception area's cleanliness and organization.
  • Answer incoming phone calls politely and redirect appropriately.
  • Manage appointments for VIP clients or services like customization.

3. Enquiry Handling

  • Respond to general enquiries about products, offers, and services.
  • Maintain a record of walk-in enquiries and pass it to sales staff.
  • Note down customer contact details for follow-up.

4. Customer Coordination

  • Coordinate with sales executives to connect customers promptly.
  • Track waiting customers and ensure they're attended to quickly.
  • Provide tokens or queue system if applicable.

5. Administrative Support

  • Maintain visitor logs (customer register).
  • Issue gate pass or entry slips when required.
  • Manage basic documentation, vouchers, or warranty slips at the front desk.

6. Communication and Follow-Up

  • Make follow-up calls for feedback or reminders (like delivery collection).
  • Share promotional offers or festive messages with walk-in customers.

7. Safety & Etiquette

  • Ensure no customer leaves unattended.
  • Report suspicious behavior to the showroom manager/security.
  • Maintain confidentiality regarding high-value purchases.

8. Coordination with Other Departments

  • Communicate customer needs to the sales or repair department.
  • Coordinate with billing and packing counters for smooth customer service.Receptionist – Roles and Responsibilities in a Jewellery Shop1. Customer Greeting and First Impressions
  • Warmly welcome all walk-in customers.

2. Front Desk Management

  • Maintain the reception area's cleanliness and organization.
  • Answer incoming phone calls politely and redirect appropriately.
  • Manage appointments for VIP clients or services like customization.

3. Enquiry Handling

  • Respond to general enquiries about products, offers, and services.
  • Maintain a record of walk-in enquiries and pass it to sales staff.
  • Note down customer contact details for follow-up.

4. Customer Coordination

  • Coordinate with sales executives to connect customers promptly.
  • Track waiting customers and ensure they're attended to quickly.
  • Provide tokens or queue system if applicable.

5. Administrative Support

  • Maintain visitor logs (customer register).
  • Issue gate pass or entry slips when required.
  • Manage basic documentation, vouchers, or warranty slips at the front desk.

6. Communication and Follow-Up

  • Make follow-up calls for feedback or reminders (like delivery collection).
  • Share promotional offers or festive messages with walk-in customers.

7. Safety & Etiquette

  • Ensure no customer leaves unattended.
  • Report suspicious behavior to the showroom manager/security.
  • Maintain confidentiality regarding high-value purchases.

8. Coordination with Other Departments

  • Communicate customer needs to the sales or repair department.
  • Coordinate with billing and packing counters for smooth customer service.
  • Maintain a friendly and professional demeanor.
  • Offer water or seating when needed.
  • cell

Job Types: Full-time, Permanent

Pay: ₹12, ₹16,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person

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