CX Solutions Consultant – Cisco UCCE and Webex Contact Center Specialist

15 hours ago

Defence Colony Delhi, India Consilium Software Full time ₹ 20,00,000 - ₹ 25,00,000 per year

About Consilium Software

Consilium Software is a fast-growing SaaS company in the customer engagement space. Since 2007, we have helped over 2,000 companies in more than 120 countries connect their employees with customers through our Uni digital engagement platform. Our cloud-based and on-premise solutions enable over five billion interactions annually across voice, video, and digital channels.

We are looking for a highly skilled professional who combines the strategic capabilities of a CX Solutions Consultant with hands-on expertise in Cisco UCCE and Webex Contact Center. This hybrid role is ideal for someone who enjoys both customer-facing engagements and deep technical solutioning.

Key Responsibilities

  • Design and deliver end-to-end contact center solutions using Cisco UCCE, CCX, and Webex Contact Center platforms
  • Partner with clients to understand their customer experience goals and translate them into scalable, effective solutions
  • Lead pre-sales activities including solution design, product demonstrations, RFP responses, and customer presentations
  • Manage UCCE upgrades (e.g., 11.x to 12.x), and lead migrations from UCCE/CCX to Webex Contact Center
  • Implement CTI integrations, outbound campaigns, reporting, and automation workflows
  • Work collaboratively with cross-functional teams including engineering, delivery, and project management
  • Clearly communicate technical concepts and solution benefits to both technical and non-technical stakeholders

Required Qualifications

  • Five to ten years of experience in contact center technologies, specifically Cisco UCCE, CCX, and cloud-based platforms
  • Three to five years of experience in CX pre-sales, solution consulting, or solution architecture
  • Proven expertise in UCCE design, upgrades, cloud migrations, and omnichannel deployments
  • Strong experience with CRM integration, campaign management, and contact center reporting
  • Two to three years of project management experience with an ability to manage timelines, resources, and client expectations
  • Bachelor's degree in Engineering or related field

Preferred Qualifications

  • Cisco certifications such as CCNP Collaboration or UCCE Specialist
  • Experience with AI, chatbots, and robotic process automation (RPA) in contact center environments
  • Immediate joiners will be preferred

What We Offer

  • Opportunity to make a meaningful impact in a growing global company
  • Collaborative and supportive team culture
  • Competitive compensation and benefits
  • Hybrid work model offering flexibility between work from home and office
  • Modern office located near a Metro station
  • Well-stocked pantry and a professional, spacious work environment

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