CISCO Collaboration Engineer

4 days ago

Delhi, India CMS IT Services Full time

We are seeking an experienced
Cisco Collaboration Engineer
to design, implement, support, and optimize enterprise collaboration solutions using the Cisco Collaboration suite. You will be responsible for maintaining voice, video, messaging, and contact center systems with a focus on high availability, security, and user experience.


Key Responsibilities:

  • Design, deploy, and manage
    Cisco Unified Communications
    solutions including:
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection
  • IM & Presence
  • Cisco Webex Suite (Meetings, Calling, Messaging)
  • Cisco Expressway (MRA)
  • Support
    Webex Calling (UCM Cloud or Dedicated Instance)
    integrations and troubleshooting.
  • Configure and maintain
    Cisco voice gateways (CUBE, ISR, VG series)
    and
    SIP trunks
    .
  • Implement and manage
    Cisco Contact Center (UCCX/UCCE/Webex Contact Center)
    solutions.
  • Monitor collaboration systems and proactively resolve issues affecting service quality.
  • Ensure systems are compliant with
    security, data privacy, and disaster recovery protocols
    .
  • Create and maintain
    technical documentation
    , diagrams, and training materials.
  • Collaborate with cross-functional teams (Network, Security, IT Support) on deployments and escalations.
  • Work with vendors and Cisco TAC for escalated troubleshooting and solution updates.


Required Qualifications:

  • Bachelor's degree in IT, Computer Science, Engineering, or related field.
  • 3–7 years of experience
    managing Cisco UC/Collaboration solutions.
  • Deep understanding of:
  • Cisco CUCM, Unity, Expressway
  • Webex Control Hub and Webex Suite
  • VoIP protocols (SIP, H.323, RTP)
  • QoS and network fundamentals for voice/video
  • Hands-on experience with
    Cisco CUBE, SRST, UCCX/UCCE
    .
  • Proficiency with
    Cisco collaboration hardware
    (Room Kits, Webex Boards, Desk Pro).
  • Familiarity with scripting or automation (e.g., Python, REST APIs) is a plus.


Preferred Certifications: Not Mandatory

  • Cisco Certified Network Associate (CCNA)
    – Collaboration
  • Cisco Certified Specialist – Collaboration Core
  • Cisco Certified Network Professional (CCNP)
    – Collaboration
  • ITIL v4 Foundation
    or other ITSM framework knowledge

Soft Skills:

  • Strong communication and interpersonal skills.
  • Analytical thinker with problem-solving ability under pressure.
  • Self-motivated and able to work independently or as part of a team.
  • Comfortable presenting technical concepts to non-technical stakeholders.

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