CISCO Collaboration Engineer

4 weeks ago

Delhi, India CMS IT Services Full time

We are seeking an experienced
Cisco Collaboration Engineer
to design, implement, support, and optimize enterprise collaboration solutions using the Cisco Collaboration suite. You will be responsible for maintaining voice, video, messaging, and contact center systems with a focus on high availability, security, and user experience.


Key Responsibilities:

  • Design, deploy, and manage
    Cisco Unified Communications
    solutions including:
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection
  • IM & Presence
  • Cisco Webex Suite (Meetings, Calling, Messaging)
  • Cisco Expressway (MRA)
  • Support
    Webex Calling (UCM Cloud or Dedicated Instance)
    integrations and troubleshooting.
  • Configure and maintain
    Cisco voice gateways (CUBE, ISR, VG series)
    and
    SIP trunks
    .
  • Implement and manage
    Cisco Contact Center (UCCX/UCCE/Webex Contact Center)
    solutions.
  • Monitor collaboration systems and proactively resolve issues affecting service quality.
  • Ensure systems are compliant with
    security, data privacy, and disaster recovery protocols
    .
  • Create and maintain
    technical documentation
    , diagrams, and training materials.
  • Collaborate with cross-functional teams (Network, Security, IT Support) on deployments and escalations.
  • Work with vendors and Cisco TAC for escalated troubleshooting and solution updates.


Required Qualifications:

  • Bachelor's degree in IT, Computer Science, Engineering, or related field.
  • 3–7 years of experience
    managing Cisco UC/Collaboration solutions.
  • Deep understanding of:
  • Cisco CUCM, Unity, Expressway
  • Webex Control Hub and Webex Suite
  • VoIP protocols (SIP, H.323, RTP)
  • QoS and network fundamentals for voice/video
  • Hands-on experience with
    Cisco CUBE, SRST, UCCX/UCCE
    .
  • Proficiency with
    Cisco collaboration hardware
    (Room Kits, Webex Boards, Desk Pro).
  • Familiarity with scripting or automation (e.g., Python, REST APIs) is a plus.


Preferred Certifications: Not Mandatory

  • Cisco Certified Network Associate (CCNA)
    – Collaboration
  • Cisco Certified Specialist – Collaboration Core
  • Cisco Certified Network Professional (CCNP)
    – Collaboration
  • ITIL v4 Foundation
    or other ITSM framework knowledge

Soft Skills:

  • Strong communication and interpersonal skills.
  • Analytical thinker with problem-solving ability under pressure.
  • Self-motivated and able to work independently or as part of a team.
  • Comfortable presenting technical concepts to non-technical stakeholders.

  • CISCO Collaboration Engineer

    2 weeks ago

    Delhi, Delhi, India CMS IT Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking an experiencedCisco Collaboration Engineerto design, implement, support, and optimize enterprise collaboration solutions using the Cisco Collaboration suite. You will be responsible for maintaining voice, video, messaging, and contact center systems with a focus on high availability, security, and user experience.Key Responsibilities:Design,...

  • Cisco Collaboration Engineer

    3 days ago

    New Delhi, India Black Box Full time

    We have openings for Sr Cisco Collaboration Engineer professionals at Bangalore location.Total Experience: 6+ yrsRole: Cisco Collaboration EngineerWork Location: Bangalore (Manyata Tech park)Mode of Work: 5 Days Working from OfficeSalary: Case to case basisCompany Profile:Black Box is a Global Solution Integrator delivering technology solutions in Unified...

  • Solutions Engineer, AI

    15 hours ago

    Delhi, Delhi, India Cisco Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The India sales team is a truly vibrant sales organization that covers accounts across verticals/industries in the country. we service customers in the financial services, retail, logistics, healthcare, public sector, and manufacturing industries. You will need to be a highly skilled, customer-focused technical sales professional providing technical support...

  • Cisco network engineer

    4 weeks ago

    Delhi, India Everise Full time

    Job description Below is a detailed job description for a Cisco UCCE and CUCM Engineer specializing in contact center deployments, IVR self-service scripting, Nuance TTS/STT configuration, Cisco Cube configuration, Verint / NICE integrations and overall operations. Job Description: Cisco UCCE & CUCM Engineer Role Overview The engineer is responsible for...

  • Solutions Engineer- Public Sector

    2 weeks ago

    Delhi, Delhi, India Cisco Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Meet the TeamJoin our dynamic Public Sector System Engineering team in Delhi, where you'll help design and implement innovative communication and application solutions for India's State government departments. You'll work with a passionate, customer-focused team that transforms creative ideas into impactful, real-world solutions, all while enjoying a...

  • Partner Solutions Engineer for Managed services

    2 weeks ago

    Delhi, Delhi, India Cisco Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Partner Solutions Engineering Team, Ensure to create managed services offer. Help the partner to align GTMEvaluate current partner's technical readiness relative to Cisco's technical strategy (solutions, services, product, quality of service, reputation) and identify gaps in readinessProvide technical direction and influence new and existing partners toward...

  • Wireless Software Test Automation Engineer

    3 days ago

    New Delhi, India Cisco Full time

    About the team: At Cisco, our Cisco Wireless engineering teams deliver enterprise-grade connectivity and intelligence to a world that depends on always-on infrastructure. We innovate across access points, wireless controllers, and cloud-managed systems to simplify IT and enable rich digital experiences in offices, campuses, hospitals, stadiums, and beyond!...

  • Software Engineer – Networking

    5 days ago

    New Delhi, India Cisco Full time

    We’re Hiring: Software Engineer – Enterprise Switching (C/Linux, L2/L3 Protocols | 4–8 years)At Cisco, theEnterprise Switching organizationis building the backbone of the modern network with our industry-leadingCatalyst Cat9000 series . These switches power the world’s most critical networks—supporting hybrid work, AI/ML-driven security, cloud...

  • Partner Solutions Engineer for Managed services.

    2 weeks ago

    New Delhi, India Cisco Full time

    Partner Solutions Engineering Team , Ensure to create managed services offer. Help the partner to align GTM Evaluate current partner's technical readiness relative to Cisco’s technical strategy (solutions, services, product, quality of service, reputation) and identify gaps in readiness Provide technical direction and influence new and existing...

  • Partner Solutions Engineer for Managed services.

    2 weeks ago

    New Delhi, India Cisco Full time

    Partner Solutions Engineering Team , Ensure to create managed services offer. Help the partner to align GTM Evaluate current partner's technical readiness relative to Cisco’s technical strategy (solutions, services, product, quality of service, reputation) and identify gaps in readiness Provide technical direction and influence new and existing partners...