Cisco network engineer
4 weeks ago
Job description Below is a detailed job description for a Cisco UCCE and CUCM Engineer specializing in contact center deployments, IVR self-service scripting, Nuance TTS/STT configuration, Cisco Cube configuration, Verint / NICE integrations and overall operations. Job Description: Cisco UCCE & CUCM Engineer Role Overview The engineer is responsible for the planning, design, implementation, and support of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM) solutions, with expert skills in contact center deployments, IVR scripting, Cisco Cube and Nuance TTS/STT integration. The role supports end-to-end project delivery and operational excellence in high-volume call center environments. Key Responsibilities Design, deploy, and support Cisco UCCE and CUCM-based contact center solutions Develop, test, and implement IVR self-service scripts using Cisco and third-party platforms Integrate and configure Nuance TTS (Text-to-Speech) and STT (Speech-to-Text) functionality for enhanced IVR experiences Configure and troubleshoot Cisco Cube (Cisco Unified Border Element), Vo IP gateways, SIP and ISDN trunks, and dial-peers Manage operational aspects including incident, change, and problem management for contact center infrastructure Capture customer call flow requirements and develop sophisticated call routing scripts and logic including integrations with 3rd party CRM applications to enable self service. Execute upgrades, patch management, health checks, and performance tuning for UCCE, CUCM, and related platforms Support integration efforts with CRM, workforce management systems, Verint / Nice call Recording & screen recording and third-party business applications Conduct root cause analysis and resolve outages, circuit issues, and platform disruptions in close collaboration with carriers and IT teams Document and maintain detailed network, system, and operational records according to best practices Train and guide clients/end users on feature adoption and solution usage Technical Skills & Experience Minimum 5 years of hands-on experience with Cisco UCCE, CUCM, Unity, Cisco Voice Gateways, and IVR scripting Expert with UCCE call flow design, routing scripts, CVP IVR, and peripheral applications Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management Proven track record in Nuance TTS/STT integration, testing, and troubleshooting Familiarity with Cisco Unity Voicemail, unified messaging, ACD, and integration to CRM packages Proficient with tools and diagnostic utilities for troubleshooting Vo IP, UC, and network issues Ability to perform regular backup, recovery, version upgrades, and capacity planning Strong communication, collaborative, and documentation skills Qualifications Bachelors Degree in Information Technology/Computer Science/Engineering (or equivalent experience) Preferred: CCNP, CCIE Collaboration, or CCNA Voice Experience working across multi-vendor environments (Avaya, NICE CXOne, Bright Pattern, Five9 etc.) is a plus Excellent analytical and problem-solving abilities Location Role is available for remote/hybrid arrangement, subject to business requirements. This position is ideal for engineers with a passion for optimizing communication systems, delivering robust contact center solutions, and driving operational excellence in enterprise environments
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Cisco Network Engineer
1 day ago
New Delhi, India People Prime Worldwide Full time**********************Contract To Hire Position********************About Company:Our client is prominent Indian multinational corporation specializing in information technology (IT), consulting, and business process services and its headquartered in Bengaluru with revenues of gross revenue of ₹222.1 billion with global work force of 234,054 and listed in...
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Software Engineer – Networking
5 days ago
New Delhi, India Cisco Full timeWe’re Hiring: Software Engineer – Enterprise Switching (C/Linux, L2/L3 Protocols | 4–8 years)At Cisco, theEnterprise Switching organizationis building the backbone of the modern network with our industry-leadingCatalyst Cat9000 series . These switches power the world’s most critical networks—supporting hybrid work, AI/ML-driven security, cloud...
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Software Engineer
5 days ago
New Delhi, India Cisco Full timeWe’re Hiring: Software Engineer – Enterprise Switching (C/Linux, L2/L3 Protocols | 4–8 years)At Cisco, the Enterprise Switching organization is building the backbone of the modern network with our industry-leading Catalyst Cat9000 series . These switches power the world’s most critical networks—supporting hybrid work, AI/ML-driven security, cloud...
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Cisco Network Engineer
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New Delhi, India LTIMindtree Full timeNetwork JD Cisco Network EngineerSkills required - Firewalls - FortiGate/Palo Alto/Meraki/Cisco FTD SDN - SD WAN Routing & Switching (Cisco Nexus, Cisco ACI) Expertise in WLAN & Load Balancer (F5 BigIP/ Citrix NetScaler) Azure/AWS Cloud (Network & Security resources & Native components)Roles and Responsibilities:• Minimum of 6 to 10 years of experience...
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New Delhi, India Cisco Full timeLooking forward to getting an exciting start to your career? You will bring your outstanding talents to the group that works on Cisco's Optical networking technology, which large enterprises now consider to be the transport medium of choice for critically important networks. In your role as a Software Engineer, you will develop products that are deployed by...
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Cisco Network Engineer
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New Delhi, India Tata Consultancy Services Full timeSkill : UCCE components ICM, PG, CVP, CTI, Finesse, CUIC,CM YOE 5 to 10 Location: Bangalore/Hyderabad Job Description :Experience in working in Agile Environment Very good Understanding of TCP/IP and troubleshooting of Cisco Network Connectivity. Updating network equipment to the latest firmware & IOS releases. Hands-on experience in Enterprise Switching –...
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Network Voice
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New Delhi, India HCLTech Full timeNetwork Voice - CISCOPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience:14+ yearsRequirement Details: Primary Location:Noida Position Overview (Job Summary): The role involves designing and implementing end-to-end contact center solutions using Cisco UCCX and Webex Contact Center platforms. The architect will lead technical...
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Solutions Engineer- Public Sector
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Delhi, Delhi, India Cisco Full time ₹ 12,00,000 - ₹ 36,00,000 per yearMeet the TeamJoin our dynamic Public Sector System Engineering team in Delhi, where you'll help design and implement innovative communication and application solutions for India's State government departments. You'll work with a passionate, customer-focused team that transforms creative ideas into impactful, real-world solutions, all while enjoying a...
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Solutions Engineer, AI
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Delhi, Delhi, India Cisco Full time ₹ 15,00,000 - ₹ 25,00,000 per yearThe India sales team is a truly vibrant sales organization that covers accounts across verticals/industries in the country. we service customers in the financial services, retail, logistics, healthcare, public sector, and manufacturing industries. You will need to be a highly skilled, customer-focused technical sales professional providing technical support...
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CISCO Collaboration Engineer
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Delhi, India CMS IT Services Full timeWe are seeking an experiencedCisco Collaboration Engineerto design, implement, support, and optimize enterprise collaboration solutions using the Cisco Collaboration suite. You will be responsible for maintaining voice, video, messaging, and contact center systems with a focus on high availability, security, and user experience. Key Responsibilities: Design,...
