Team Lead – Voice Sales Process

1 week ago


Salt Lake Kolkata West Bengal, India Digital Mitro Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Department: Sales

Location: Sec-5, Salt lake

Shift Timing: 10:30 AM – 7:30 PM

Job Summary:

We are looking for an experienced and motivated Team Lead to manage and drive a team of voice-based sales executives. The ideal candidate will be responsible for achieving team targets, improving performance through coaching, and ensuring adherence to quality standards in a fast-paced sales environment.

Key Responsibilities:

  • Lead a team of 10 people voice process sales executives to achieve daily, weekly, and monthly sales targets.
  • Monitor live calls, provide feedback, and ensure adherence to call quality and sales compliance.
  • Drive performance through motivation, mentoring, and regular coaching sessions.
  • Analyze team performance reports and implement action plans for improvement.
  • Manage team attendance, discipline, and adherence to process guidelines.
  • Conduct daily huddles to communicate updates, motivate the team, and align on goals.
  • Handle escalated customer issues and ensure prompt resolution.
  • Maintain high levels of team morale and ensure a positive work environment.
  • Ensure process compliance and contribute to overall sales strategy.

Shift Details:

  • Shift Timing: 10:30 AM – 7:30 PM
  • Working Days: Monday to Friday with Saturday & Sunday fixed week off]

Job Type: Permanent

Pay: ₹20, ₹45,000.00 per month

Work Location: In person


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