Prometheus Event Monitoring System- Application Support Engineer

22 hours ago

Bengaluru, Karnataka, India Orcapod Consulting Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with different teams, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors to assist service management teams in analyzing and resolving issues, contributing to a seamless operational environment.

Roles & Responsibilities:

  • Expected to be an SME.

  • Collaborate and manage the team to perform.

  • Responsible for team decisions.

  • Engage with multiple teams and contribute on key decisions.

  • Provide solutions to problems for their immediate team and across multiple teams.

  • Facilitate training sessions for junior team members to enhance their skills.

  • Monitor system performance and proactively identify areas for improvement.

Professional & Technical Skills:

  • Must To Have Skills: Proficiency in Prometheus Event Monitoring System.

  • Good To Have Skills: Experience with Data Visualization, Linux Containers Administration.

  • Strong understanding of incident management processes and best practices.

  • Experience with system monitoring and performance tuning.

  • Familiarity with troubleshooting methodologies and tools.

Additional Information:

  • The candidate should have minimum 6 years of experience in Prometheus Event Monitoring System.

  • This position is based at our Bengaluru office.

  • A 15 years full time education is required.

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