Front Line Manager
2 days ago
- Supervise staff: Lead, train, and motivate front desk staff, including receptionists and bell staff, to ensure high-quality customer service.
- Oversee daily operations: Manage all front desk activities, ensuring smooth and efficient guest check-in and check-out procedures.
- Manage reservations: Handle reservations, manage room inventory, and coordinate room assignments.
- Handle guest relations: Address guest inquiries, complaints, and special requests promptly and professionally to ensure satisfaction.
- Coordinate with other departments: Collaborate with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
- Ensure compliance: Implement and enforce hotel policies, procedures, and standards, including health and safety regulations.
- Manage finances: Monitor front desk budgets, manage guest accounts, and ensure accurate record-keeping and billing.
- Handle administrative tasks: Maintain front desk supplies, generate performance reports, and manage duty rosters.
Qualifications and skills
- Experience in a similar managerial role in the hospitality industry
- Strong leadership, communication, and interpersonal skills
- Proficiency in hotel management software and reservation systems
- Excellent problem-solving and conflict resolution abilities
- Strong customer service orientation
- Ability to work under pressure and multitask
- Attention to detail and strong organizational skills
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Education:
- Bachelor's (Preferred)
Experience:
- Hotel: 2 years (Required)
Work Location: In person
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