Branch Manager- Pune

5 days ago

Pune, Maharashtra, India Yes Bank Full time

Job description

Job Purpose:

To lead and manage the retail branch operations, ensuring achievement of business targets, superior customer service, compliance with regulatory norms, and development of a high-performing team aligned with the banks vision and values.

Key Responsibilities:

Business Development & Revenue Generation

  • Drive branch-level sales and revenue targets across retail banking products (savings, loans, investments, insurance, etc.).
  • Identify local market opportunities and develop strategies to increase customer base and wallet share.
  • Ensure cross-selling and upselling of products through effective customer engagement.

Customer Service & Relationship Management

  • Ensure high standards of customer service and satisfaction.
  • Resolve customer queries and complaints promptly and effectively.
  • Build long-term relationships with key customers and stakeholders.

Operations & Compliance

  • Oversee day-to-day branch operations ensuring adherence to internal policies and regulatory guidelines.
  • Ensure timely and accurate reporting, audit compliance, and risk management.
  • Maintain branch hygiene in terms of documentation, cash management, and security protocols.

Team Leadership & Development

  • Lead, motivate, and manage branch staff to achieve performance goals.
  • Conduct regular training, coaching, and performance reviews.
  • Foster a culture of ownership, accountability, and continuous improvement.

Strategic Alignment & Change Enablement

  • Translate organizational strategy into actionable branch-level plans.
  • Promote innovation and adaptability in response to market and regulatory changes.
  • Champion digital adoption and process improvements.

Key Competencies:

Functional Competencies

  • Customer Orientation
  • Drive for Results
  • Quality Focus
  • Problem Solving
  • Professional Entrepreneurship
  • Influence and Impact

Leadership Competencies

  • Lead the Way
  • Lead and Develop People
  • Enable Change

Technical Competencies

  • Proficiency in MS Office and banking software
  • Understanding of retail banking products and services
  • Knowledge of regulatory and compliance frameworks

Success Metrics:

  • Achievement of branch sales and revenue targets
  • Customer satisfaction scores
  • Compliance and audit ratings
  • Employee engagement and performance metrics

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