Manager - Customer Success

1 day ago

Gurgaon, Haryana, India Livofy Full time US$ 9,00,000 - US$ 12,00,000 per year

What does this role hold for you ?

  • A Customer Success Manager is responsible for providing exceptional customer service to clients or customers of a company.

  • Responding to customer inquiries : Responsible for answering customer inquiries, resolving issues, and providing information about products or services. They must be knowledgeable about the company's products and services to provide accurate information.

  • Handling customer complaints : Must be able to handle customer complaints with patience, empathy, and professionalism. They should be able to resolve complaints effectively, taking appropriate steps to address the issue and ensure customer satisfaction.

  • Maintaining customer records : Responsible for maintaining accurate and up-to-date records of customer interactions, including inquiries, complaints, and feedback. They may use customer data to improve products or services or identify areas for improvement.

  • Upselling or cross-selling products or services : Responsible for suggesting additional products or services to customers. They must have a thorough understanding of the company's offerings to make relevant suggestions.

  • Collaborating with other departments : Needs to collaborate with other departments, such as sales or technical support, to provide comprehensive customer service. They should have strong communication and collaboration skills to work effectively with other teams.

  • Continuously improving customer service : Should be proactive in identifying areas for improvement in customer service. They may suggest new processes, training programs, or technologies to enhance customer experience.

Apply if you have :

  • Bachelor's degree in Marketing or related field

  • Willingness to multitask and take new initiatives

  • Excellent verbal and written communication skills

  • Creativity and a keen eye for details

  • Customer Success Manager

    2 hours ago

    Gurgaon, Haryana, India beBeeSuccess Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

    Customer Success RoleWe are seeking a highly motivated and experienced Customer Success professional to lead our customer success function in Gurugram.The ideal candidate will be responsible for managing the customer success function, working closely with sales and technical teams to manage expectations and align customer needs with implemented solutions.Key...

  • Manager - Customer Success

    4 weeks ago

    Gurgaon, Haryana, India Omniful Full time

    About Omniful: Omniful gives businesses one place to run everything operations and supply chain. It brings together all of the operating systems that are normally scattered across a company, like Order Management, Shipping Gateway, Warehouse Management, Transportation Management, Supply Chain, Point of Sale and more. For the first time ever, you can manage...

  • Customer Success Manager

    1 day ago

    Gurgaon, Haryana, India Unolo Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About CompanyUnolo is a fast-growing B2B SaaS company focused on providing innovative field force management solutions to companies and their field executives. With an impressive client roster including industry leaders such as Uber, Adani, Hero, Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As a...

  • Customer Success Manager

    1 day ago

    Gurgaon, Haryana, India AiSensy Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing400Crores +...

  • Customer Success Manager

    2 days ago

    Gurgaon, Haryana, India Weekday AI Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 6-12 LPA)Min Experience: 2 yearsLocation: Gurgaon, New DelhiJobType: full-timeWe are seeking a dynamic and analytical Customer Success Manager to join our team. This is a full-time, on-site role that will play a key part in strengthening customer relationships and ensuring seamless...

  • Customer Success Manager

    9 hours ago

    Gurgaon, Haryana, India GlobalXperts Technology Full time ₹ 7,00,000 - ₹ 10,00,000 per year

    Job Title: Account Manager / Customer Success Manager IT Infrastructure ServicesLocation: Gurugram (Work From office)Experience: 5+ yearsNotice Period: ImmediateKey Responsibilities:Build and maintain strong, long-term relationships with key stakeholders in client organizations.Serve as the primary point of contact for all client needs, ensuring satisfaction...

  • Customer Success Manager

    7 hours ago

    Gurgaon, Haryana, India Collegedunia Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About your new role As a Customer Success Manager, you would be the single point of contact between the Key Clients andthe internal teams.  Client Relationship Building - The Customer Success Manager would be responsible for buildingeffective relationships with some of the key clients and maximizing revenue from the assigned existingaccounts. ...

  • Senior Customer Success Manager

    1 day ago

    Gurgaon, Haryana, India Simpplr Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Overview: As a Senior Customer Success Manager, you will play a pivotal role in ensuring our customers' success and satisfaction. You will be responsible for developing and maintaining strong relationships with SMB and Commercial clients, understanding their needs, and providing strategic guidance to help them achieve their goals. Your expertise in customer...

  • Global Customer Success Manager

    4 days ago

    Gurgaon, Haryana, India beBeeCustomerSuccess Full time ₹ 20,00,000 - ₹ 25,00,000

    About the Role: This position is an opportunity to drive customer success and lead high-value client relationships. The successful candidate will own and drive customer success strategies, ensuring long-term retention and growth. Key Responsibilities Lead high-value client relationships, delivering an exceptional B2B experience. Oversee seamless onboarding...

  • Customer Success Manager

    1 day ago

    Gurgaon, Haryana, India Netcore Cloud Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & ResponsibilitiesDevelop an intimate understanding of your customers' businessesDevelop a network of champions within each account through education, coaching and strong influencing skillsRepresent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user...