Architect – Encompass

Hi, I'm Aswathi your Recruiter and guide to joining CSG We're excited to learn more about you and how your experience can strengthen our Encompass (Singleview) product team. This is a senior-level technical role where you'll contribute to the design, evolution, and innovation of our telecom billing platform.  We are looking for an Architect – Encompass (Singleview) who will:

• Lead the design and development of frameworks and systems within the Encompass (Singleview) product line. 
• Defines processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility. 
• Conceives system interfaces and business application prototypes. Identifies, analyzes and resolves Encompass system design weaknesses. Influences the shaping of future products by contributing to the framework (architecture) used across multiple products or systems. 
• Collaborate with cross-functional teams to define technical requirements, architecture, and integration strategies. 
• Partner in architectural discussions, decisions, design and implementations by collaborating with internal and external stakeholders to define architectural solutions & requirements. 
• Architect, design and document systems and solutions involving Encompass. Own the end-to-end solution consisting of Encompass and third-party products.  
• Solve complex technical challenges creatively, proactively, & independently, ensuring alignment with company objectives. 
• Act as a hands-on technical partner, contributing to the implementation of scalable, high-performing systems. 
• Own and document technical processes, system specifications, and architectural standards. 
• Identify system design challenges and proactively recommend improvements aligned with business goals. 
• Mentor other members of team. 

     Is this opportunity right for you? We are looking for candidates who:

• Have a Bachelor's degree in Computer Science, Engineering, or a related field—or equivalent experience. 
• Over 10+ years of experience in software development and architecture roles. 
• Possess 2+ years of direct experience with Encompass (Singleview) billing or implementation. 
• Have strong technical knowledge in system design, integration, and Encompass product configuration. 
• 3 years of design experience in Encompass (Singleview) 
• Are proficient in collaborating with stakeholders to translate business needs into scalable technical solutions. 
• Demonstrate excellent problem-solving and decision-making skills in high-complexity environments. 
• Can mentor development teams and contribute to architectural governance across projects. 
• Ability and willingness to do coding/configuration within Encompass, if the situation demands, will be a plus. 

   Our Guiding Principles  Impact: Always help and empower others, whether they're colleagues or customers.  Integrity: Do what's right for our customers and our people while being authentic.  Inspiration: Be bold in the way you think and passionate about the work you do.     CSGer Perks & Benefits

• Work from home, in-office, or hybrid 
• Employee Belonging Groups 
• Healthcare: Medical, Dental, and Vision 
• Paid Vacation, Volunteer Time, and Holidays 
• And much more 

Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

Location(s):

India Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect—that's just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

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