Site Reliability Engineer

About PhonePe Limited:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe's portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you're excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

Roles and Responsibilities

• Troubleshoot issues across the entire stack - hardware, software, application, and network
• Work to improve the reliability and performance of the next generation of distributed systems and containerized deployments
• Work to improve the reliability and performance of the next generation of distributed systems and containerized deployments
• Diagnose and troubleshoot complex distributed systems handling millions of queries per second
• Day-to-day work is heavily command-line driven, which requires a strong understanding of Linux.
• Participate in on call rotation Design build and maintain core infrastructure that enables Phonepe scaling to support hundreds of thousands of concurrent users
• Actively take part in the Analysis and System improvement plan.
• Drive performance testing, capacity planning and high availability practices.
• Own implementations of new technologies while ensuring proper testing and documentation.
• Proactively monitor/identify/solve issues which could have a potential impact to our Infrastructure.
• Natural team player and also have a resourceful attitude.
• Buddy new team members, and get them production ready.

Skills Required

• Minimum of 7-13 years of strong hands-on experience in Linux / Unix System Administration, including TCP/IP, DNS, and load balancers.
• Expertise in managing and scaling proxy infrastructure, including configuring and optimizing proxies (e.g. Nginx, HAProxy).
• Knowledge in Database technologies, specifically in MySQL/NoSQL. Good to have exposure on Aerospike NoSQL.
• In-depth knowledge in Python to automate tasks with minimal intervention.
• Knowledge of Linux cloud services using kvm/qemu/lvm.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process,
please fill out this form.
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