Program Specialist, Actioning

5 days ago

Hyderabad, Telangana, India Uber Full time ₹ 9,00,000 - ₹ 12,00,000 per year

#Greatmindsdontthinkalike:
At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Team
Community Operations is the heart and soul of our
#BuildWithHeart
approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber

About The Role
Generate the right supply and Manage platform access:
This LOB is the first step to generating supply and growing bookings in some of Uber's star markets in APAC. We are also the first line of defense to making sure our platform is safe by managing platform access to keep only 'the right earners' on

Balance BAU and Strategic vision:
To meet our vision of keeping the right earners across APAC. We do this by doing things quickly, accurately, and with a focus on efficiency. We also work with a large X-Functional team to bring our vision to life

ACE problem solver:
We bias to action, so we need someone who can solve problems, prioritize actions and get the best impact and outcomes from what they do

Your Impact In Role

  • Onboarding the right earners and manage platform access: A balance of a healthy marketplace to drive revenues and the right actors on our platform is the operational outcome of this role
  • Communicating with Senior Stakeholders: We operate within a matrix organization and presenting with senior partners and building consensus is key to succeeding in this role
  • Continually looking for ways to improve processes: We typically measure our performance across Speed, Quality, and Costs, all of which might trade-off with each other, however, we're looking for someone who can find wins that minimize risks while improving outcomes

The Experiece You'll Bring:

  • A proven track record: At Least 2 years of Experience in Operations and Project management with very strong analytical skills (proficient in SQL)
  • Stakeholder management: You'll need to engage and obtain consensus from partners across the organization
  • Delivering projects quickly and managing BAU: Executing against projects identified to solve a business need, as well as making sure that we generate the supply to meet our ambitions in 2025 and beyond. A minimum of 1-year experience with process improvement and maintaining operational BAU.

Preferred Qualifications

  • Experience with Onboarding/ Managing platform access: This is preferred but not required, including onboarding corporations and other non-individuals/ customer support investigation experience.
  • Advanced Data Analysis skills: Including Python, SQL and any experience with KAFKA data tables is preferred

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