Systems Administrator

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.

BETSOL's open source backup and recovery product line, Zmanda ), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.

BETSOL Global IT Services ) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.

BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.

We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.

Learn more at

Core Responsibilities

ServiceNow Administration & IT Service Management (ITSM)

• Administer and optimize ServiceNow environments, focusing on workflow automation, incident, problem, and change management processes.
• Design and maintain custom forms, automate routine requests, and implement integrations to enhance operational efficiency.
• Ensure that ServiceNow processes align with ITIL best practices, driving improvements in service delivery, incident response, and change management.
• Develop and maintain comprehensive reports and dashboards to provide visibility into incidents, Service Level Agreements (SLAs), and team performance metrics.

Identity, Access & Directory Services

• Oversee Active Directory and Group Policy management, ensuring secure and efficient directory operations.
• Manage Azure AD and O365 environments, including user provisioning, authentication protocols, and secure access controls.
• Administer core network services such as DHCP, DNS zones, VLAN configurations, and IP address governance to support seamless connectivity and directory integrity.
• User identity lifecycle automation and SaaS administration.

Monitoring, Support & Network Operations Center (NOC) Coordination

• Implement and manage monitoring solutions (e.g., SolarWinds, PRTG, BoldChat) to ensure system health, service availability, and rapid incident detection.
• Conduct thorough root-cause analysis on infrastructure incidents, escalating issues to the NOC as necessary for swift resolution.
• Provide Tier-2 and Tier-3 technical support for both endpoint devices and backend services, ensuring minimal downtime and optimal performance.

Platform Automation & Tool Integration

• Develop and deploy automation scripts (PowerShell, Python) for routine tasks such as user onboarding, group policy deployments, and configuration management.
• Integrate ServiceNow with LDAP, Microsoft O365, and endpoint support solutions (such as LogMeIn Rescue) to streamline IT operations.
• Utilize IT ticketing systems, JIRA boards, and ITIL methodologies to improve incident management and change coordination across platforms.
• Cross-environment integration (Okta, Google Workspace, O365, AWS, Azure).

Documentation, Governance & Cross-Department Collaboration

• Create and update runbooks, Standard Operating Procedures (SOPs), and technical diagrams for directory services, DHCP, and ServiceNow modules.
• Ensure strict adherence to compliance standards and established cybersecurity policies in all operations and documentation.
• Foster collaboration with infrastructure, security, and business operations teams to drive successful cross-functional projects and major rollouts.

Technical Skillset

• ITSM / ServiceNow: Proven experience administering ServiceNow, including forms, workflow automation, and incident & change management.
• Directory & Identity: Expertise in Active Directory, Group Policy Objects, Azure AD, and O365 integration.
• Networking Services: Proficiency in managing DHCP, DNS, VLANs, and IP Address Management (IPAM).
• Monitoring / NOC Tools: Hands-on experience with monitoring platforms such as SolarWinds, PRTG, BoldChat, and remote troubleshooting tools like LogMeIn Rescue.
• Automation: Advanced scripting abilities using PowerShell and Python; experience with API integrations for ServiceNow and other business systems.
• IT Operations: Strong grounding in ITIL methodologies, JIRA, ticketing systems, and performing root-cause analysis for efficient problem resolution.
• Collaboration: Effective cross-departmental coordination, comprehensive documentation practices, and technical training delivery.
• Candidate must be ready to work in EST Hours (1700 to 0300 IST).