Senior Business Systems Analyst

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

We are seeking a Senior Business Systems Analyst III to support a high-impact initiative for a leading client in the life sciences industry. This role bridges business needs with technical execution across a range of strategic focus areas, including reporting enhancement, process optimization, and technology enablement.

The successful candidate will work with cross-functional teams to gather requirements, support project execution, and help design user-centered solutions. This position requires strong analytical skills, technical understanding, and the ability to facilitate alignment between business stakeholders and delivery teams.

Key Responsibilities

Business Analysis & Process Improvement

• Conduct discovery sessions to gather and document business and technical requirements.
• Translate stakeholder needs into clear specifications that guide solution design.
• Identify dependencies, potential risks, and improvement opportunities across business processes.

Project Coordination

• Assist in developing project timelines and tracking milestones.
• Maintain documentation including meeting notes, action items, and progress reports.
• Help ensure alignment with organizational standards, goals, and delivery timelines.

Technology & Tool Enablement

• Support the evaluation, rollout, and adoption of new tools and platforms.
• Gather feedback from end users to help refine system features or processes.
• Collaborate with internal teams to improve tool usability and efficiency.

Testing & Quality Assurance

• Participate in testing activities including test planning, script development and execution, and defect tracking.
• Help ensure that delivered solutions meet agreed-upon requirements and

standards.

• Maintain testing documentation and contribute to issue resolution.

Reporting & Data Visualization

• Assist in defining key performance metrics and data visualization needs.
• Help develop intuitive dashboards or reporting frameworks based on user input.
• Apply user experience principles to improve clarity and effectiveness of reporting tools.

Required Qualifications

• Bachelor's degree in Business, Information Systems, or related field.
• 8+ years of experience as a Business Analyst or similar role in a technology or business transformation environment.
• Strong understanding of project delivery methodologies (Agile, hybrid, etc.).
• Experience translating complex requirements into functional specifications.
• Proficiency in tools such as Excel, MS Office, and collaboration/project platforms.

Preferred Qualifications

• Experience with enterprise platforms (e.g., ticketing systems, workflow tools, or reporting software).
• Familiarity with infrastructure, cloud, or development lifecycles is a plus.
• Exposure to regulated industries, particularly healthcare or life sciences.
• Professional certifications (e.g., CBAP, PMI-PBA, CSM) are beneficial.

Soft Skills

• Excellent communication and facilitation skills.
• Ability to think strategically and adapt quickly in a fast-paced environment.
• Strong analytical mindset with a focus on problem-solving.
• Collaborative attitude with a commitment to continuous learning and improvement.

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.