Reservation Executive

4 days ago


Lonavale Maharashtra, India Gigadocs Softtech Private limited Full time ₹ 2,50,000 - ₹ 3,00,000 per year

The Reservation Executive is responsible for handling guest reservations efficiently and accurately, ensuring maximum room occupancy, and delivering excellent guest service. The role involves managing reservation requests via phone, email, online channels, and walk-ins while maintaining accurate records and coordinating with other hotel departments.

Key Responsibilities:

  • Handle all incoming reservation requests (phone, email, OTA, walk-ins) promptly and courteously.
  • Process, confirm, and update reservations in the Property Management System (PMS).
  • Maintain up-to-date knowledge of room types, rates, packages, promotions, and hotel facilities.
  • Ensure accuracy in reservation details such as dates, guest information, payment method, and special requests.
  • Coordinate with Front Office, Sales, and Housekeeping teams to ensure guest requirements are met.
  • Monitor room availability and assist in maximizing hotel occupancy and revenue.
  • Manage cancellations, amendments, and no-shows as per hotel policy.
  • Maintain relationships with travel agents, corporate clients, and online booking partners.
  • Prepare daily, weekly, and monthly reservation reports as required.
  • Handle guest inquiries, complaints, or requests related to reservations professionally.
  • Promote upselling of rooms, upgrades, and packages to increase revenue.

Requirements & Skills:

  • Bachelor's degree / Diploma in Hotel Management or related field.
  • Proven experience as a Reservation Executive / Reservation Agent in hotels or resorts.
  • Familiarity with PMS/IDS/Opera or other hotel reservation systems.
  • Strong communication skills (verbal & written).
  • Excellent telephone etiquette and customer service orientation.
  • Ability to multitask and work under pressure.
  • Proficiency in MS Office and email handling.
  • Knowledge of OTA (Online Travel Agents) and GDS (Global Distribution System) is an added advantage.

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Paid sick time
  • Provident Fund


  • Lonavale, India Gigadocs Softtech Private limited Full time

    The Reservation Executive is responsible for managing guest reservations efficiently and accurately, ensuring a seamless booking experience. This role involves handling inquiries, confirming reservations, maintaining up-to-date records, and delivering exceptional customer service to maximize occupancy and revenue. **Key Responsibilities**: - Process...


  • Lonavale, India Hotel Grand Visava Full time

    **Job Title**: **Reservation Assistant** **Position Summary**: The Reservation Assistant is responsible for assisting customers with inquiries, reservations, and changes to existing bookings. They handle administrative tasks related to reservation systems, ensure accurate records, and provide excellent customer service to ensure a positive experience for...


  • Lonavale, India canary Island Resort & Spa Full time

    The Reservation Executive handles requests from guests, companies and travel agents via phone or other platforms. He/She makes sure booking information is input correctly into the system. He/She needs to maintain and update room vacancies on online booking platforms. He/She helps to meet monthly revenue targets. This is done by coming up with promotional...


  • Mumbai, Maharashtra, India Woods Hospitality Full time

    **Job Title: Reservations Executive** **Location**: Mumbai **Company**: Woods Hospitality **About Woods Hospitality** Nestled in the lush expanse of South Gujarat, Woods Hospitality offers premium villas, gourmet dining, and luxury experiences at its flagship property in Valsad. With state-of-the-art facilities, banquets, and curated guest experiences,...


  • Mumbai, Maharashtra, India Manas Lifestyle Resort, Saki Naka East, Andheri Full time

    **Job Title**: Hotel Reservation Executive **Location**: Andheri East Mumbai, **Reports To**: Reservations Manager **Position Overview**: **Key Responsibilities**: - **Reservation Management**: - Process and confirm bookings, modifications, and cancellations in accordance with hotel policies. - Ensure accuracy of all reservations, including room types,...


  • Mumbai, Maharashtra, India Manas Lifestyle Resort, Igatpuri Full time

    **Job Title**: Hotel Reservation Executive **Location**: Andheri East Mumbai, **Reports To**: Reservations Manager **Position Overview**: **Key Responsibilities**: - **Reservation Management**: - Process and confirm bookings, modifications, and cancellations in accordance with hotel policies. - Ensure accuracy of all reservations, including room types,...


  • Kalyani Nagar, Pune, Maharashtra, India The Royal Orchid Central Hotel, Pune Full time

    Job Description: We are seeking a dedicated and detail-oriented Reservation Executive to join our team at Royal Orchid Hotels in Pune. As a Reservation Executive, you will be responsible for handling guest inquiries, managing room reservations, and ensuring high levels of customer satisfaction. Your role will be critical in creating a seamless booking...


  • Nariman Point, Mumbai, Maharashtra, India Forest Hills Tala Pvt Ltd Full time

    Duties and Responsibilities: (Hotels & Restaurants or Tours & Travels) Making reservation for customers based on their various requirements. Checking the availability of accommodation. Processing Payment and sending confirmation details. Sorting out any issues that may arise with bookings or reservations. Selling and promoting reservation services....


  • Koregaon Park, Pune, Maharashtra, India Joy Suites Hospitality Pvt Ltd. Full time

    Reservations Executive **Job Summary**: **Key Responsibilities**: - Ensure accurate and timely updating of rates, availability, and promotions across all platforms. - Coordinate with the front office and housekeeping to ensure seamless guest check-ins and check-outs. - Handle guest inquiries, modifications, and cancellations while maintaining excellent...


  • Mumbai, Maharashtra, India SOFITEL Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...