Associate- Fraud Operations

JOB DESCRIPTION

Are you a natural leader who excels at collaborating with others to achieve business goals? Do you thrive in a fast-paced, ever-changing environment and prioritize doing what's right for clients and colleagues, inspiring others to follow your lead? If so, join our dynamic team and make a meaningful impact by crafting compelling narratives that enhance client experiences and foster enduring relationships with both colleagues and clients.

As a Fraud Associate I within Fraud Operations, you will support client escalations related to spending interruptions and addressing fraud claims that impact program performance by offering appropriate solutions. You will be responsible for achieving key service metrics, managing improvement initiatives, and ensuring compliance with risk and control guidelines, which requires high-level decision-making. Deliverables must be processed within agreed time frames and meet legal and compliance requirements, while you demonstrate exceptional leadership to engage employees, clients, and stakeholders for optimal performance.

Job responsibilities

• Execute business initiatives by fostering open communication with clients, peers, leadership, and other business lines, and develop executive and external reports.
• Enhance business performance through policy evaluation and partnerships, and manage end-to-end process improvements, including training and change management.
• Resolve client escalations, adhere to compliance regulations, and manage team performance using proactive monitoring, coaching, and development tools.
• Analyze reports to provide insights to internal parties and clients, and maintain professionalism and adaptability in client-facing environments.
• Thrive in a fast-paced environment by efficiently managing multiple tasks and prioritizing workload.

Required qualifications, capabilities, and skills

• Three or more years of experience in customer service, fraud, or relevant functions.
• Strong verbal and written communication skills, with effective influencing and persuasion abilities.
• Excellent organizational, prioritization, and time management skills to meet deadlines in a fast-paced environment.
• Proficiency in data analysis, including building presentations and conducting Excel queries, with experience in presenting to internal and external audiences.
• Willingness to travel for client engagements and collaborate with internal partners.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.