Fraud Analyst

2 days ago


Mumbai, Maharashtra, India Tata Consultancy Services Full time

Role Title:
Associate/ Senior Process Associate (Operations)

Location:
Mumbai

Experience required:

  • 1 – 3 years of relevant work experience in an International BPS Operations.
  • Experience in Cards dispute management operations.
  • Chargebacks
  • Fraud/ Non-fraud Dispute Management (Credit/ Debit cards)
  • Visa/ Mastercard etc
  • Graduate/ Postgraduate in any discipline.
  • Good verbal and written communication.
  • Good interpersonal skills.

Key Responsibilities:

  • Investigate Suspicious Transactions
  • Examine transactions flagged as suspicious, typically for a credit card–issuing bank or an investigative agency.
  • Assess Potentially Fraudulent Charges
  • Review charges that may be fraudulent and contact clients to gather additional information.
  • Handle Customer Disputes
  • As a Card Fraud/Dispute Claims Analyst, investigate customer disputes and resolve contested transactions, including raising chargeback requests with merchants.
  • Evaluate Disputes Using Data
  • Analyze transaction data for indicators of fraud such as timestamps, location details, IP addresses, and other elements to determine cardholder involvement.
  • Develop Expertise in Fraud Detection
  • Build a keen eye for detail and a solid understanding of tools and techniques used in fraud detection.
  • Meet Operational Targets
  • Deliver on day-to-day production and accuracy goals.

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