Customer Success Manager
2 days ago
WHO ARE WE?
We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal We believe that work and the workplace should be joyful and always buzzing with energy
CloudSEK, one of Indias most trusted Cyber security product companies, is on a mission to build the worlds fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.
Founded in 2015 and headquartered in Singapore, we are proud to say that weve grown at a frenetic pace and have been able to achieve some accolades along the way, including:
CloudSEKs Product Suite:
- CloudSEK XVigil constantly maps a customers digital assets, identifies threats, enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
- A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.
- CloudSEKs Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.
Key Milestones:
- 2016: Launched our first product.
- 2018: Secured Pre-series A funding.
- 2019: Expanded operations to India, Southeast Asia, and the Americas.
- 2020: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.
- 2021: Raised $7M in Series A funding led by MassMutual Ventures, with total investment up to $10M.
- Awards & Recognition: Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.
We are looking for talented individuals who are passionate about making a big impact in customer success. The Customer Success expert will be responsible for delivering high quality support to meet our customers' requirements. The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem-solving skills, and should be able to work independently with cross-functional teams to troubleshoot and resolve complex problems.
Responsibilities:- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Develop and maintain long-term relationships with the customers
- Forecast and track client account metrics
- Manage projects within client relationships, working to carry out client goals while meeting company goals
- Ensure timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Monitor and analyze customers usage of our product, prepare reports
- Work with the Sales team to onboard and integrate new clients and develop existing client relationships
- Monitor customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions
- Continual improvement of the contract and its service
- Track process compliance
- Have at least 3 years of relevant industry experience in client-facing roles.
- Hands-on cyber security experience is an added advantage.
- Strong technical/technical support or network support background.
- Experience with CRM software and MS Office & documentation.
- The ideal candidate must be analytical, adaptable, and organized with the ability to build rapport with clients.
- Good listening and presentation abilities.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Self-motivated and able to thrive in a start-up culture.
Benefits of Joining CloudSEK
We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. Youll be rewarded with a competitive salary as well as a full spectrum of generous perks and incentives which include:
- Flexible working hours.
- Food, unlimited snacks and drinks are all available while at the office.
And, the finest part is yet to come Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here
Locations - Bengaluru, Karnataka, India
-
Customer success manager
4 days ago
Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per yearis a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...
-
Customer Success Manager
4 days ago
Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per yearis a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...
-
Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India NetCom Learning Full timeJob DescriptionAbout the Role:The Customer Success Manager role exists to align with the portfolio of an existing Sales Executive, they are responsible for ensuring a healthy return of business for our customers by driving our product. You ll do this by leveraging data and insights to engage with customers at specific points in their NetCom Journey.Our CSM s...
-
Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India CleverTap Full timeAbout the Role As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization solution engineering and product adoption with the customer s system retain and grow CleverTap business by effective customer success management What will you do - Drive the product adoption to help customer...
-
Customer Success Manager
23 hours ago
Bengaluru, Karnataka, India CBL Data Science Full time ₹ 9,00,000 - ₹ 12,00,000 per yearInstaFinancials is hiring a proactive Customer Success Manager to drive client satisfaction, retention, and growth by managing relationships, ensuring smooth onboarding, maximizing value delivery, supporting sales, and driving customer success.Health insuranceProvident fund
-
Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India Servion Global Solutions Full time8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship Management- Act as the primary point of contact for the customer, building trust and long-term...
-
Customer Success Manager
4 weeks ago
Bengaluru, Karnataka, India BiteSpeed Full timeWhat you'll do:- Your core job is to own our international customer relationships, make them successful and fans of BiteSpeed.- Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.- Becoming a trusted product advisor for our international customers,...
-
Customer Success Manager
1 week ago
Bengaluru, Karnataka, India Alteryx Full time US$ 90,000 - US$ 1,20,000 per yearWe're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on...
-
Customer Success Manager
24 hours ago
Bengaluru, Karnataka, India eShipz Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCustomer Success Manager (4+ Years of Experience)Location:Bengaluru, India (Work from Office)We're looking for an experienced and proactive Customer Success Manager to join our team in Bangalore. In this role, you will be the trusted advisor and primary point of contact for our most valuable clients, ensuring they achieve their business outcomes and maximize...
-
Customer Success Manager
3 weeks ago
Bengaluru, Karnataka, India Michael Page Full timeJob Description- - Founding team member- - Opportunity to lead a critical team in a fast-growing edtech SaaS companyJob DescriptionKey ResponsibilitiesPhase 1: Individual Contributor (First 6 months)- Shadow leadership to deeply understand the platform and customer needs.- Own relationships with partner schools and manage onboarding.- Lead training sessions...