Senior Dispatch Coordinator

4 days ago

Mohali, Punjab, India DNA Scale Full time ₹ 3,60,000 - ₹ 4,20,000 per year

Senior Transportation Dispatch Coordinator – US & Canada (Fleet Tracking & Tracing)

Location: Mohali

Job Type: Full-Time | Night Shifts Required

Job Summary:

We are hiring a Senior Transportation Dispatch Coordinator to lead and manage day-to-day operations of our US and Canadian fleet. This is a non-brokerage role focused on dispatching company drivers, real-time GPS tracking, and ensuring on-time deliveries through proactive communication and problem-solving. The ideal candidate brings proven experience in trucking dispatch (not freight brokerage), strong coordination skills, and deep understanding of compliance standards.

Key Responsibilities:

Dispatch & Fleet Oversight

  • Assign and dispatch loads to company drivers across US and Canada.
  • Monitor fleet using ELD and GPS tracking systems.
  • Reroute drivers proactively based on traffic, weather, or service disruptions.
  • Maintain accurate, real-time status of all active loads in TMS.

Driver & Customer Coordination

  • Act as the primary point of contact for drivers during transit.
  • Provide customers with timely updates on delivery statuses.
  • Troubleshoot delays, breakdowns, and unforeseen issues professionally.

Documentation & Regulatory Compliance

  • Verify accuracy of BOLs, PODs, and DVIRs.
  • Ensure compliance with FMCSA, DOT (US) or MTO, CPC (Canada) regulations.
  • Review and update HOS logs and other regulatory documents.

Operational & Team Support

  • Coordinate with warehouse, yard, and shipping departments for smooth pick-up and drop-off scheduling.
  • Report vehicle issues promptly to fleet maintenance teams.
  • Support junior dispatchers and assist in process improvements as needed.

Qualifications (Required):

  • Minimum 3 years of experience in trucking dispatch (company drivers only – not brokerage).
  • Proficient in using ELD, GPS tracking, and TMS software.
  • Familiarity with FMCSA/DOT (U.S.) or MTO/CPC (Canada) regulations.
  • Strong communication skills; ability to multitask in high-pressure environments.
  • Skilled in Microsoft Office Suite, especially Excel for logs and reporting.

Preferred Qualifications:

  • Experience managing dedicated fleets (dry van, reefer, flatbed).
  • Knowledge of cross-border shipping procedures and customs documentation.
  • Leadership experience in dispatch or logistics coordination.

Work Environment:

  • This is a fleet operations role, not a freight brokerage position.
  • Fast-paced, 24/7 dispatch operation – night, weekend, or holiday shifts may be required.
  • Collaborative team environment with high driver and customer interaction.

Job Type: Full-time

Pay: ₹29, ₹35,000.00 per month

Application Question(s):

  • How many years of experience do you have in U.S. and Canada trucking dispatch (not freight brokerage)?
  • How many years of experience do you have with real-time fleet tracking and tracing using ELD/GPS systems?
  • Are you familiar with FMCSA (U.S.) and/or MTO (Canada) regulations, including Hours of Service (HOS) compliance?

Work Location: In person

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